Resume and Reference Specialist

Summary:

Proficiently formatted resumes according to the standards set by customer, ensuring accuracy, clarity, and adherence to company guidelines. Managing the comprehensive referencing process, which encompassed collecting, reviewing, evaluating, and handling all references via calls, texts, and emails.

Responsibilities:

• Formatted resumes with meticulous attention to detail, aligning them with the formatting standards established by the customer.
• Conducted thorough evaluations of candidate references, assessing their relevance, authenticity, and appropriateness.
• Liaised with candidates and references via multiple channels, including calls, text messages, and emails, to gather necessary information and insights.
• Maintained organized records of all referencing communications and documentation, ensuring compliance with company protocols.
• Collaborated closely with recruitment and credentialing teams to streamline the referencing process and expedite candidate evaluations.
• Upheld confidentiality and professionalism throughout all interactions with candidates, references, and internal stakeholders.
• Provided administrative support as needed, contributing to the overall efficiency and effectiveness of the recruitment process.
• Efficiently managed incoming requests and inquiries from queues, ensuring timely processing and resolution.

Requirements:

• At least 2 years of BPO experience
• Minimum 2nd-year college undergraduate
• Ability to type 40-50 wpm.
• Proficiency in resume formatting software and tools.
• Strong communication skills, both written and verbal.
• Attention to detail and accuracy.
• Organizational skills and ability to manage multiple tasks efficiently.
• Confidentiality and professionalism in handling sensitive information.
• Experience working in a customer service environment.
• Strong team player and ability to work with others within and outside of team.
• Ability to manage a large and increasing workload.
• Ability to multi-task, organize, pay close attention to detail and meet deadlines.
• Ability to manage time and increasing workload.
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

• Contact information (e.g., name, address, email address, phone number)

• Professional qualifications and work experience

• Educational background and certifications

• Employment history and references

• Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact