Customer Service Representative

2 weeks ago

Pasay, National Capital Region, Philippines SM Development Corporation Full time ₱900,000 - ₱1,200,000 per year

JOB SUMMARY:

This plays a pivotal role in driving property sales through SMDC's innovative digital sales platform. This position is responsible for engaging prospective buyers online, providing seamless virtual consultations, and guiding clients through the end-to-end digital purchasing journey. The ideal candidate is tech-savvy, customer-focused, and results-driven, with a passion for real estate and digital engagement. They will serve as the frontline ambassador of SMDC's digital transformation, ensuring a high-quality experience for clients transacting through the platform.

DUTIES AND RESPONSIBILITIES:

Sales Execution

  • Handle initial touchpoint thru chat, email, or call and nurture assigned leads.
  • Generate sales thru inbound leads (and outbound leads, as needed).

Order Management

  • Handle assigned transactions within agreed SLA.
  • Ensure timely booking of converted accounts.

CRM and Data Handling

  • Maintain and update data and progress on assigned leads.
  • Ensure that all transactions are logged in designated systems.

Customer Engagement

  • Act as the frontliner for digital sales transactions.
  • Ensure a delightful customer experience for every interaction.

Project Knowledge

  • Know the key details about SMDC projects.
  • Be able to respond to customer inquiries accurately and concisely.

Job Type: Fixed term

Contract length: 12 months

Work Location: In person

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