Senior Business Excellence Manager

Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)Handles and resolves resistance of the team to change as it involves conflicting views and opinionsDevelops and trains team members through coaching, providing work advice and motivation.Handles and resolves...

Drive Business Growth as a Strategic LeaderJob DescriptionOversight of key business support and operational functions ensures efficient delivery of services and execution of business processes.Accountable for quality service delivery, process efficiency, and operational KPIs.Ensure adherence to internal and external service standards, compliance...

Job Title: Senior Operations Control ManagerKey Responsibilities:Ensure the accuracy, integrity and timely reporting of financial and operational data to support business decision making.Develop and maintain financial reports, dashboards and analytics tools to monitor business performance.Consolidate and validate financial data from different departments to...

Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...

We are seeking aUSRN/PHRN Business Excellence Managerto lead our Business Excellence team in drivingperformance management, process improvement, and people development.Position:USRN/PHRN Business Excellence Manager.Location:Quezon City SiteSchedule:Night ShiftWork Set-up:Hybrid (3x/week On Site, 2x/week WFH)Employment Type:Full Time and Direct HireJob...

Education:Preferably a 4-year college degree or equivalent.PHRN or USRN licensure is highly desirable.Experience:Minimum of 6 years' experience in operations excellence or business excellence roles/functions within the BPO industryMust have exposure to BPO healthcare accounts, specifically in Clinical Operations in leadership positions3 years in managerial...

Job Description: JOB OVERVIEW: As a senior expert, youll manage leaders and high-performing teams to deliver to the standard the Company's Actuarial team has defined through years of excellent service while overseeing individual tasks, driving strategic initiatives, and various additional responsibilities. KEY RESPONSIBILITIES: Lead and support a...

Job OverviewAs a Senior Operations Manager, you will lead a team of operations managers and/or team leaders, fostering a culture of excellence and driving business growth.This is a key role in ensuring the delivery of exceptional client experiences, meeting service level agreements, and achieving financial objectives. You will be responsible for building...

**Job Title:** Senior Business AnalystWe are seeking a seasoned business analyst to join our team. As a key liaison between clients and delivery teams, you will help design solutions that drive business value, strengthen client relationships, and deliver measurable impact.This role combines leadership, innovation, and collaboration to ensure we delight our...

Senior Business ConsultantWe are seeking an experienced and highly skilled Senior Business Consultant to join our team. The ideal candidate will have a strong background in business development, sales, and customer relationship management.This role requires excellent communication and interpersonal skills, with the ability to build strong relationships with...