Senior Business Excellence Manager

Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)Handles and resolves resistance of the team to change as it involves conflicting views and opinionsDevelops and trains team members through coaching, providing work advice and motivation.Handles and resolves...

Job SummaryWe are looking for a Business Excellence Manager who will support multiple teams in operations in LN Risk Insurance and Healthcare. The ideal candidate must be effective in grasping and understanding various business unit specific goals and objectives and drive effective and efficient service delivery to supported businesses. This leader must be...

Principal Duties and ResponsibilitiesAs the Business Excellence Sr. Manager, you will govern the end-to-end design, implementation, and management of the business and quality processes and metrics within the organization and our partner providers. You are also responsible for spearheading the end-to-end scoping, planning, execution, monitoring, reporting,...

Principal Duties and Responsibilities As the Business Excellence Sr. Manager, you will govern the end-to-end design, implementation, and management of the business and quality processes and metrics within the organization and our partner providers. You are also responsible for spearheading the end-to-end scoping, planning, execution, monitoring,...

Work Arrangement: Permanent, Full-timeShift:Night shift Work Set Up:Hybrid (3 days onsite, 2 days remote)Conduct thorough analysis on existing business processes to identify inefficiencies, bottlenecks, and areas of improvement. Utilize data-driven insights and performance metrics to assess process effectiveness and identify opportunities for optimization....

Position: Continous Improvement Manager & Sr. Manager - Business ExcellenceLocation: Quezon CitySChedule: ShiftingSetup: Hybrid setupEmployment: Full time/ Regular Job summary *Responsible for driving operational efficiency, service quality, and organizational effectiveness through the implementation of continuous improvement initiatives, Lean Six Sigma...

Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...

IT ManagerJOB PURPOSE:Responsible for all operation in Philippines but will increasingly be integrated in global IT-processes like development, implementing, monitoring and operations.ESSENTIAL JOB FUNCTION:Lead and manage Philippines IT team, operations, priorities, and performance.Ensure IT infrastructure and applications operate to the satisfaction of...

Purpose of the jobThe Application Manager leads the long-term strategic development of the CRM, translating business requirements into effective and future-proof solutions that drive automation and operational excellence.The Application Manager ensures that CRM features and functionalities are designed to enhance customer and agent experiences while...

The Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manage Process Excellence-as-a-Service engagements, maintains process documentation standards, and works with...