Senior Business Excellence Manager

3 days ago

Quezon City, National Capital Region, Philippines Svenbjorn Full time ₱1,440,000 - ₱2,400,000 per year
  • Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)
  • Handles and resolves resistance of the team to change as it involves conflicting views and opinions
  • Develops and trains team members through coaching, providing work advice and motivation.
  • Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
  • Conducts meetings; Expands knowledge through seminars and keeping abreast of current quality issues.
  • Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts

Job Types: Full-time, Permanent

Pay: Php120, Php200,000.00 per month

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Healthcare business excellence: 5 years (Required)
  • BPO Healthcare Account: 8 years (Required)

  • Senior Business Excellence Manager

    3 days ago

    Quezon City, National Capital Region, Philippines HLH Consulting Group Full time ₱1,500,000 - ₱2,500,000 per year

    Role DescriptionThis is a full-time role for a Senior Manager / Operations Excellence - Healthcare Account - PHRN. This hybrid role is located in Taguig, but some work from home is acceptable. The Senior Operations Manager will oversee day-to-day operations, manage a team of healthcare professionals, and ensure high-quality service delivery. Responsibilities...

  • Business Excellence Manager

    3 days ago

    Quezon City, National Capital Region, Philippines RELX Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryWe are looking for a Business Excellence Manager who will support multiple teams in operations in LN Risk Insurance and Healthcare. The ideal candidate must be effective in grasping and understanding various business unit specific goals and objectives and drive effective and efficient service delivery to supported businesses. This leader must be...

  • Business Excellence Senior Manager

    3 days ago

    Makati City, National Capital Region, Philippines etaily Full time

    Principal Duties and ResponsibilitiesAs the Business Excellence Sr. Manager, you will govern the end-to-end design, implementation, and management of the business and quality processes and metrics within the organization and our partner providers. You are also responsible for spearheading the end-to-end scoping, planning, execution, monitoring, reporting,...

  • Business Excellence Senior Manager

    1 day ago

    Makati City, National Capital Region, Philippines etaily Full time

    Principal Duties and Responsibilities As the Business Excellence Sr. Manager, you will govern the end-to-end design, implementation, and management of the business and quality processes and metrics within the organization and our partner providers. You are also responsible for spearheading the end-to-end scoping, planning, execution, monitoring,...

  • Business Process Excellence Lead

    3 days ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    Work Arrangement: Permanent, Full-timeShift:Night shift Work Set Up:Hybrid (3 days onsite, 2 days remote)Conduct thorough analysis on existing business processes to identify inefficiencies, bottlenecks, and areas of improvement. Utilize data-driven insights and performance metrics to assess process effectiveness and identify opportunities for optimization....

  • Process Improvement/Business Excellence Manager

    7 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Position: Continous Improvement Manager & Sr. Manager - Business ExcellenceLocation: Quezon CitySChedule: ShiftingSetup: Hybrid setupEmployment: Full time/ Regular Job summary *Responsible for driving operational efficiency, service quality, and organizational effectiveness through the implementation of continuous improvement initiatives, Lean Six Sigma...

  • Customer Service IT Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...

  • IT Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱1,560,000 per year

    IT ManagerJOB PURPOSE:Responsible for all operation in Philippines but will increasingly be integrated in global IT-processes like development, implementing, monitoring and operations.ESSENTIAL JOB FUNCTION:Lead and manage Philippines IT team, operations, priorities, and performance.Ensure IT infrastructure and applications operate to the satisfaction of...

  • Application Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱840,000 - ₱1,440,000 per year

    Purpose of the jobThe Application Manager leads the long-term strategic development of the CRM, translating business requirements into effective and future-proof solutions that drive automation and operational excellence.The Application Manager ensures that CRM features and functionalities are designed to enhance customer and agent experiences while...

  • Business Solutions Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱2,500,000 - ₱6,000,000 per year

    We are seeking a visionary and results-driven Director for Business Solutions Management for Services to lead the development, deployment, and lifecycle management of the service offerings of Microgenesis. This role requires a balance of strategic thinking, creativity, market insight, and operational execution. The Director will define and enhance service...