
Business Process Excellence Lead
3 days ago
Work Arrangement: Permanent, Full-time
Shift:Night shift
Work Set Up:Hybrid (3 days onsite, 2 days remote)
Conduct thorough analysis on existing business processes to identify inefficiencies, bottlenecks, and areas of improvement. Utilize data-driven insights and performance metrics to assess process effectiveness and identify opportunities for optimization. Design streamlined, standardized, and scalable low to medium complexity business processes that leverage best practices and innovation solutions. Identify and evaluate technology solutions that support process automation, digitization, and efficiency gains. Facilitate training and mentor yellow or green belt Lean Six Sigma projects to drive desirable business outcomes. Oversee smooth implementation of process improvement and measure its post-implementation results.
- Familiarity with process improvement methodologies, tools and technologies (Visio, LucidChart, statistical software…)
- Strong analytical skills, with the ability to translate complex data into actionable insights
- Ability to solve problems in straightforward situations; analyze possible solutions using technical experience, judgment and precedents
- Strong communication, interpersonal and senior stakeholder management skills
- Expertise in project management methodologies and best practices
Required skills + qualities:
- 2-3 years of experience with project management is preferred.
- Lean Six Sigma, preferably Green and Yellow Belt, with at least 3 GB projects completed and at least 1 year leading multiple strategic initiatives.
- Certified in COPC.
- Experience with
- Background in the BPO industry.
- Facilitation with methodology.
- Drive outcome based decisions based on business case analysis.
- Build and Manage Reporting Dashboard focused on key customer contact drivers & processes driven by VOC.
- Advanced Understanding of Call Centre at Management (strategy, objectives, corporate decisions).
- Advanced MS Excel, PowerPoint, Word; Proficient Minitab or other statistical software.
- 1+ years of experience in process improvement
- Bachelor's degree in Business, Engineering or related field
- B2+ oral and written English
-
Process Excellence Lead
3 days ago
Mandaluyong City, National Capital Region, Philippines Infopro Business Solutions Full time ₱900,000 - ₱1,200,000 per yearThe Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manage Process Excellence-as-a-Service engagements, maintains process documentation standards, and works with...
-
Process Excellence Lead
4 weeks ago
Mandaluyong City, National Capital Region, Philippines InfoPro Business Solutions, Inc. Full timeOverviewThe Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manages Process Excellence-as-a-Service engagements, maintains process documentation standards, and works with...
-
Process Excellence Lead
4 weeks ago
Mandaluyong City, National Capital Region, Philippines InfoPro Business Solutions, Inc. Full timeOverview The Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manages Process Excellence-as-a-Service engagements, maintains process documentation standards, and works...
-
Senior Director of Process Excellence
3 weeks ago
Quezon City, National Capital Region, Philippines TaskUs Full timeJoin to apply for the Senior Director of Process Excellence role at TaskUs Overview Job Description Position Summary The Senior Director of Process Excellence is a senior leader responsible for developing and executing TaskUs' enterprise-wide vision for process excellence and continuous improvement. This role will be responsible for executing...
-
Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearPosition: Continous Improvement Manager & Sr. Manager - Business ExcellenceLocation: Quezon CitySChedule: ShiftingSetup: Hybrid setupEmployment: Full time/ Regular Job summary *Responsible for driving operational efficiency, service quality, and organizational effectiveness through the implementation of continuous improvement initiatives, Lean Six Sigma...
-
Senior Director of Process Excellence
3 weeks ago
Quezon City, National Capital Region, Philippines TaskUs Full timeJoin to apply for the Senior Director of Process Excellence role at TaskUsOverviewJob DescriptionPosition SummaryThe Senior Director of Process Excellence is a senior leader responsible for developing and executing TaskUs' enterprise-wide vision for process excellence and continuous improvement. This role will be responsible for executing quality improvement...
-
Business Excellence Process Specialist
3 days ago
Makati City, National Capital Region, Philippines Ayala Malls Full time ₱120,000 - ₱180,000 per yearAt Ayala Malls, it's all about creating an Amazing experience. With over 60 commercial centers situated strategically in the Philippines' main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that present a refreshing shopping, dining, and leisure experience.Job Purpose:The Business Excellence Process Specialist is...
-
Business Excellence Manager
3 days ago
Quezon City, National Capital Region, Philippines RELX Full time ₱1,200,000 - ₱2,400,000 per yearJob SummaryWe are looking for a Business Excellence Manager who will support multiple teams in operations in LN Risk Insurance and Healthcare. The ideal candidate must be effective in grasping and understanding various business unit specific goals and objectives and drive effective and efficient service delivery to supported businesses. This leader must be...
-
Business Process Innovation Lead
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Property Company of Friends, Inc. Full timeThe Business Process Innovation Lead will lead and execute multiple Six Sigma projects (at least 2 with a value of at least 5 Million Pesos) simultaneously, ensuring they align with organizational goals and deliver measurable improvements.ResponsibilitiesCollaborate with cross-functional teams and key stakeholders to identify improvement opportunities,...
-
Marketing and Lead Generation Specialist
2 days ago
Makati City, National Capital Region, Philippines Business Process Outsourcing International Full time ₱300,000 - ₱900,000 per yearMarketing & Lead Generation Specialist is responsible for identifying and generating new business leads through various channels including market research, cold calling, email campaigns, and social media. This position requires excellent communication skills, both verbal and written, as well as strong analytical and problem-solving abilities. The Lead...