Business Process Excellence Lead

2 days ago

Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

Work Arrangement: Permanent, Full-time

Shift:Night shift 

Work Set Up:Hybrid (3 days onsite, 2 days remote)

Conduct thorough analysis on existing business processes to identify inefficiencies, bottlenecks, and areas of improvement. Utilize data-driven insights and performance metrics to assess process effectiveness and identify opportunities for optimization. Design streamlined, standardized, and scalable low to medium complexity business processes that leverage best practices and innovation solutions. Identify and evaluate technology solutions that support process automation, digitization, and efficiency gains. Facilitate training and mentor yellow or green belt Lean Six Sigma projects to drive desirable business outcomes. Oversee smooth implementation of process improvement and measure its post-implementation results.

  • Familiarity with process improvement methodologies, tools and technologies (Visio, LucidChart, statistical software…)
  • Strong analytical skills, with the ability to translate complex data into actionable insights
  • Ability to solve problems in straightforward situations; analyze possible solutions using technical experience, judgment and precedents
  • Strong communication, interpersonal and senior stakeholder management skills
  • Expertise in project management methodologies and best practices

Required skills + qualities:

  • 2-3 years of experience with project management is preferred.
  • Lean Six Sigma, preferably Green and Yellow Belt, with at least 3 GB projects completed and at least 1 year leading multiple strategic initiatives.
  • Certified in COPC.
  • Experience with
  • Background in the BPO industry.
  • Facilitation with methodology.
  • Drive outcome based decisions based on business case analysis.
  • Build and Manage Reporting Dashboard focused on key customer contact drivers & processes driven by VOC.
  • Advanced Understanding of Call Centre at Management (strategy, objectives, corporate decisions).
  • Advanced MS Excel, PowerPoint, Word; Proficient Minitab or other statistical software.
  • 1+ years of experience in process improvement
  • Bachelor's degree in Business, Engineering or related field
  • B2+ oral and written English

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