Application Manager

16 hours ago

Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱840,000 - ₱1,440,000 per year

Purpose of the job

The Application Manager leads the long-term strategic development of the CRM, translating business requirements into effective and future-proof solutions that drive automation and operational excellence.

The Application Manager ensures that CRM features and functionalities are designed to enhance customer and agent experiences while maintaining the system's scalability, reliability, and security.

The Application Manager provides clear direction to CRM Specialists, prioritizing work based on impact and alignment with the overarching strategic goals.

The Application Manager provides regular CRM performance reports to key stakeholders.

Responsibilities/core tasks, authorizations

Responsibilities:

· Create the CRM's roadmap in alignment with business goals.

· Plan and oversee CRM developments, from short term fixes to long term initiatives.

· Collaborate with other teams to ensure continuous development of the CRM functionalities.

· Collaborate with Zendesk to ensure we make most out of the CRM, following best practices.

· Report on CRM performance to key stakeholders.

· Ensure scalability, reliability and security of the CRM.

· Stay up to date with latest CRM technologies and AI advancements.

Job Type: Full-time

Pay: Php70, Php120,000.00 per month

Work Location: In person

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