Chargeback Coordinator

1 week ago


Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

Work Arrangement: Hybrid (Ayala)

Shift Schedule: Night shift

Responsibilities:

  • Investigating Disputes: Analyzing customer chargeback claims, reviewing transaction details, and gathering evidence to determine the validity of the dispute.
  • Chargeback Processing: Initiating and managing the chargeback process, including submitting necessary documentation to the card issuer or payment network.
  • Compliance: Ensuring adherence to established policies, procedures, and timeframes set by the company and payment networks.
  • Communication: Interacting with customers, card issuers, and internal teams to resolve disputes and provide updates on case status.
  • Fraud Prevention: Identifying potential fraudulent activity and taking appropriate action to mitigate risks and losses.
  • Reporting: Generating reports on chargeback trends, case status, and performance metrics.

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