Automotive Warranty and Insurance Specialist

3 days ago

Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Title: Automotive Warranty and Insurance Specialist

Department: Service

Reports To: Service Reception Supervisor

Location: Balintawak, Quezon City

Job Type: Full-time


Job Summary:

The Automotive Warranty and Insurance Specialist is responsible for processing warranty claims, liaising with manufacturers and insurance companies, and ensuring all work carried out is accurately documented and reimbursed. The role requires a strong understanding of automotive service operations, warranty policies, and insurance processes to ensure compliance, maximize claim approvals, and provide exceptional customer service.

Claims processing and coordination

Compliance and documentation

Customer Assistance

Parts & Reimbursement management


Key Responsibilities:

Warranty Administration:

  • Review and verify repair orders for accuracy and eligibility under manufacturer or extended warranty.
  • Submit, track, and manage warranty claims in compliance with OEM policies and deadlines.
  • Monitor and reduce warranty claim rejections and chargebacks.
  • Maintain records of all warranty transactions and audits.
  • Coordinate with technicians and service advisors to gather necessary documentation and fault codes.

Insurance Processing:

  • Liaise with insurance companies to facilitate vehicle damage claims and approvals.
  • Assist customers with insurance claim procedures, documentation, and follow-ups.
  • Coordinate with workshop teams for timely vehicle assessment, quotation, and repair approvals.
  • Ensure insurance jobs are properly invoiced and payments are collected.

Customer Service:

  • Communicate with customers regarding the status of their claims and explain coverage details.
  • Resolve disputes or inquiries related to warranty and insurance claims in a professional manner.

Compliance and Reporting:

  • Stay updated with OEM warranty bulletins and insurance regulations.
  • Generate reports on warranty claim success rates, aging claims, and insurance job turnaround times.
  • Ensure full compliance with dealership, OEM, and legal requirements.

Qualifications & Skills:

  • Proven experience in warranty administration or automotive insurance (2–5 years preferred).
  • Knowledge of vehicle systems, service procedures, and manufacturer policies.
  • Familiarity with DMS (Dealer Management Systems) Netsuite
  • Excellent organizational and administrative skills.
  • Strong attention to detail and accuracy.
  • Good communication and negotiation skills.
  • Ability to work independently and under pressure.

Education:

  • College graduate or Vocational course graduate
  • Certification in automotive service, administration, or insurance is an advantage.

Work Environment:

  • Dealer-based with regular interaction with service, parts, and body shop departments.
  • May involve occasional visits to the workshop or showroom floor.
  • Monday – Saturday work schedule
  • 8:30am to 5:30pm shift schedule

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