WFH - Onboarding Specialist GHL

3 days ago

Manila, National Capital Region, Philippines BruntWork Full time ₱90,000 - ₱120,000 per year

Overview

Join a rapidly expanding SaaS company that's experiencing explosive growth in their client base. This innovative team specializes in helping businesses optimize their marketing technology stack and is creating this brand-new position to support their scaling operations. You'll be joining at an exciting time when your contributions will directly impact the company's continued success.


Job Highlights

Monthly Rate: Php 70,000+

Schedule: 40 hours per week; must be available on video calls throughout working hours – Monday to Friday, 9:00 AM to 6:00 PM EST (1-hour unpaid break)

Client Timezone: Eastern Standard Time (EST)

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and depend on your performance in the application process.


Responsibilities

  • Guide new clients through comprehensive Go High Level onboarding processes
  • Resolve technical issues and platform questions independently without escalation
  • Conduct video-based client consultations and training sessions throughout the onboarding journey
  • Ensure smooth client transitions from initial setup to successful platform implementation
  • Maintain direct communication with clients via video calls and other digital channels
  • Troubleshoot GHL configurations and provide technical guidance tailored to client needs
  • Document onboarding processes and contribute to knowledge base development
  • Collaborate with internal team members to continuously improve client experience
  • Monitor client progress and proactively address potential implementation challenges

Requirements

  • Strong hands-on experience with Go High Level (GHL) platform and its features
  • Excellent English communication skills with clear, professional speaking ability
  • Proven customer service experience in technical or SaaS environments
  • Ability to troubleshoot and resolve technical issues independently
  • Comfortable being on video calls with camera on throughout working hours
  • SaaS experience preferred, especially in marketing automation or CRM platforms
  • Bonus if you have experience with client onboarding or implementation processes
  • It helps if you're familiar with marketing funnels, automation workflows, and lead management

Why Join This Team?

  • Work remotely with complete flexibility in your home office setup
  • Join a rapidly growing company where your contributions directly impact success
  • Be the first person in this role with the opportunity to shape processes and procedures
  • Work with modern marketing technology stack and cutting-edge automation tools
  • Supportive team environment that values technical expertise and independent problem-solving
  • Fair compensation with growth potential as the company continues to expand

Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent Work from Home
  • Immediate Hiring
  • Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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