Onboarding Specialist

5 days ago

Manila, National Capital Region, Philippines Ecomflow Full time ₱400,000 - ₱600,000 per year

At
Ecomflow
, we help e-commerce brands scale faster by handling their logistics and fulfillment needs. We're growing quickly — and we're looking for an
Onboarding Specialist
to join our team and be the first point of contact for new brands.

This role is all about setting our partners up for long-term success. From guiding them through integrations to ensuring their first shipments go out smoothly, you'll play a vital part in shaping their early experience with Ecomflow.

Responsibilities:

  • Lead brand onboarding: host kickoff calls, walkthroughs, and trainings.
  • Support technical setup and integrations (in collaboration with our Shopify Expert).
  • Coordinate inbounding and fulfillment readiness with brands and internal teams.
  • Share best practices, product tours, and tailored resources for success.
  • Troubleshoot challenges and help brands overcome onboarding roadblocks.
  • Collaborate across Tech, Operations, and Brand Success teams for a seamless customer journey.
  • Ensure a smooth handoff to Customer Success once onboarding is complete.

Qualifications

  • 2+ years of experience in onboarding, customer success, account management, logistics, or SaaS implementation (e-commerce/3PL background a plus).
  • Strong communicator who can simplify complex processes.
  • Customer-first mindset: empathetic, patient, and relationship-driven.
  • Organized and detail-oriented — able to manage multiple onboarding projects.
  • Solution-oriented and adaptable in a fast-paced startup environment.

How to Apply:

To be considered, please complete the required task:

Video Task: "Introduce Yourself"

Record a
2–3 minute video
(Loom, Bubble, or phone recording is fine). In your video, tell us:

  • Why you're excited about applying for the
    Onboarding Specialist
    role at Ecomflow.
  • What unique value you would bring to the team.

Upload your video link in our Tally application form here:

Only applicants who complete this step will be considered.

  • Onboarding Specialist | ZR_28044_JOB

    2 days ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱250,000 - ₱500,000 per year

    This is a remote position.Contract type: Independent Contractor Schedule: Monday to Friday from 10:00 AM to 6:00 PM Eastern (7 hours per day, 35 hours per week with 1 hour unpaid lunch break) About the Role: We are seeking a highly motivated Onboarding Specialist to join our team. This role is critical to welcoming and activating new partners, guiding them...

  • POS Implementation and Onboarding Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Altametrics Full time

    Company Overview:Trusted by major players throughout the industry, Altametrics has been designing and deploying infrastructure solutions renowned as best-of-breed in performance since 1997. The company philosophy is to combine software design with comprehensive consultancy and support services for business-critical applications.Our enterprise software...

  • Customer Onboarding Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines SiteMinder Full time ₱1,200,000 - ₱2,400,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Onboarding Specialist

    7 days ago

    Manila, National Capital Region, Philippines SiteMinder Full time ₱40,000 - ₱60,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Onboarding Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per year

    The Onboarding Specialist will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities.ResponsibilitiesExhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexisManage and...

  • Client Implementation and Onboarding Specialist

    5 days ago

    Manila, National Capital Region, Philippines TEN ELLEVEN MANILA INC. Full time ₱400,000 - ₱800,000 per year

    About the RoleJuan Accounting is looking for a CPA-Licensed Training & Enablement Specialist with hands-on experience in SaaS-based accounting or tax platforms. In this role, you will work directly with new subscribers especially CPAs and SMEs to guide them through the first 90 days of using Juan Accounting.Your job is to ensure that every user is confident,...

  • SaaS Customer Onboarding Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Yngen Datacom Corp. Full time ₱400,000 - ₱600,000 per year

    Join Us as a SaaS Customer Onboarding SpecialistAre you passionate about guiding customers toward success, solving challenges, and helping businesses unlock the full potential of innovative software? Do you excel in a remote work environment while collaborating with clients worldwide?Yngen Datacom Corp is looking for a Customer Onboarding Specialist to help...

  • Onboarding Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Hostaway Full time ₱1,200,000 - ₱2,400,000 per year

    Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our...

  • HR Operations Specialist-Onboarding

    4 days ago

    Manila, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Building Careers Begins with You Be part of the team that sets the tone for every employee's journey. In this role, your attention to detail, empathy, and expertise will shape meaningful onboarding experiences that connect people to purpose and opportunity. This role offers the chance to collaborate with international teams, streamline onboarding processes,...

  • Onboard - Mission Control Specialist (Philippines)

    2 weeks ago

    Manila, National Capital Region, Philippines Conservice Full time ₱250,000 - ₱750,000 per year

    About OnboardOnboard is based in Salt Lake City, Utah, United States and provides customer service and support to residents of Onboard managed apartment complexes and homes. Our customers are residents who are moving into apartments and setting up their internet and video service. We offer help with billing, basic setup, general inquiries, and common help...