GHL Automation and AI Agent Specialist

1 hour ago

Manila, National Capital Region, Philippines Bamboo Works Full time $60,000 - $120,000 per year

We're helping a fast-growing AI-first technology company in the
automotive services industry
find a highly technical, detail-oriented specialist to refine and improve their live AI voice agents.

You'll play a crucial role in the post-launch phase, where the real challenge begins, by monitoring conversations, troubleshooting issues, optimizing prompts, and managing low-code automations. This role is ideal for someone who thrives on problem-solving, thinks like an engineer, and enjoys unpacking complex issues without needing a script or SOP.

Full-Time:
40 hours/week

Schedule:
AU business hours

Location:
Fully Remote

Engagement:
Independent Contractor

Start Date:
ASAP

Monthly Compensation:
US$ depending on level of experience)

Key Responsibilities
AI Agent Performance & Refinement

  • Monitor live AI agent calls through dashboards and call logs
  • Analyze low-scoring calls to identify logic issues, unnatural phrasing, or pronunciation errors
  • Implement nuanced fixes to AI prompts to improve tone, accuracy, and customer experience
  • Apply client feedback (via Teams) directly into prompt refinement and template adjustments

Low-Code Workflow Management

  • Troubleshoot and optimize GoHighLevel (GHL) workflows powering agent actions (SMS, email, contact lookup, etc.)
  • Identify and resolve automation failures, incorrect logic paths, or output inconsistencies
  • Ensure workflows and prompts work seamlessly together in real-world conditions

Advanced Problem-Solving

  • Act as the primary troubleshooter for post-launch agent issues
  • Diagnose unique, non-documented problems and implement independent solutions
  • Think critically to uncover root causes across prompts, workflows, and system logic

Must-Have Requirements
What We're Looking For

  • Exceptional problem-solving ability — the #1 requirement; you must thrive on diagnosing and fixing nuanced issues
  • High proficiency in GoHighLevel (GHL), specifically workflow automation (at least two years)
  • Foundational AI/prompt knowledge with the ability to understand prompt logic and identify cause of errors
  • Strong technical mindset & high attention to detail, especially in language and logic
  • Curiosity and eagerness to learn — someone genuinely interested in AI and continuous improvement

Nice-to-Haves

  • Experience with automation tools like Make or Zapier
  • Familiarity with chatbot platforms (Voiceflow, Botpress, etc.)
  • Basic coding knowledge (Python or JavaScript) to interpret simple API payloads
  • Exposure to the automotive dealership industry

Why This Role

  • Join an AI-driven company at the forefront of voice automation
  • Work on real-world AI systems where your changes immediately impact performance
  • Full ownership over a deeply technical role — perfect for someone who loves solving puzzles
  • Learn directly in an environment where AI, automation, and low-code tools intersect

Recruitment Process

  • Initial Interview
  • Technical Interview with Client
  • Task Assessment
  • Offer & Onboarding

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