L1 Cloud Support Engineer

4 days ago

Work from Home, Philippines OpSource, Inc. Full time ₱300,000 - ₱600,000 per year

The L1 Cloud Support Engineer is the first point of contact for all cloud-related inquiries. You'll provide basic technical support, handle routine changes, and offer initial guidance on Azure best practices to ensure high customer satisfaction and efficient resolution of standard tasks.

Job Responsibilities:

  • Log and manage all incoming cloud incidents and service requests.
  • Provide first-line troubleshooting and guidance on Azure services.
  • Handle routine operational changes, including user onboarding/offboarding and access management.
  • Escalate complex issues to the L2 team.
  • Meet key performance goals for first-contact resolution and average handling time.

Skills & Qualifications:

  • Basic knowledge of Azure services and cloud concepts.
  • Excellent communication and customer service skills.
  • Preferred: Microsoft Certified: Azure Fundamentals.

Job Type: Full-time

Benefits:

  • Work from home

Work Location: Remote

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