Tech/Sale Team Manager

6 days ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱960,000 - ₱1,440,000 per year

Job Description

  • Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans.

Accomplish weekly deliverables, such as:

  • Coaching compliance inclusive of RCAs and action Plans.
  • Provide ideas that can help the client improve their product, business, processes and/or policies
  • Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges
  • Report potential red flag on employee retention and partner with Operations Manager on stay interviews

Qualifications:

  • At least 2 years people management experience in a contact center environment
  • Working knowledge of Cybersecurity technologies, Networking, or system administration.

Job Type: Full-time

Pay: Up to Php80,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Notice Period:
  • Current and Expected Salary:

Work Location: In person

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