Academic Customer Service Officer

1 day ago

Taguig, National Capital Region, Philippines Chelson Gordon Consultancy Full time $30,000 - $50,000 per year

Company Description

Chelson Gordon Consultancy (CG) is an international consultancy firm specialized in RTO services with a global impact across 7 countries. With over a decade of industry experience, our talented team provides top-notch consultancy services to ensure timely and effective solutions for our business partners.

About this position

We are looking for a friendly, reliable, and customer-focused
Academic
Customer Service Officer
based in the
Philippines
.

You'll be the first point of contact, helping customers resolve inquiries with professionalism, empathy, and efficiency.

This is a great opportunity to work in an international role supporting a respected brand while gaining exposure to Australian business culture and standards.

Role Description

  • Respond to customer inquiries via phone, email, or live chat in a timely and courteous manner
  • Provide accurate information about products, services, orders, or troubleshooting steps
  • Log and track issues, ensuring timely follow-up and resolution
  • Escalate complex issues to relevant internal teams when necessary
  • Maintain up-to-date knowledge of company offerings and policies
  • Deliver a consistent, high-quality customer experience in line with Australian expectations
  • Meet individual and team KPIs (e.g., response time, satisfaction ratings)

Qualifications

  • Bachelor degree in any field.
  • Prior experience in customer service, call centre, or help desk roles preferred
  • Strong problem-solving skills and a positive, empathetic attitude
  • Basic computer skills, with familiarity in email, CRMs, and live chat tools
  • Able to work independently and as part of a remote team
  • Able to work early morning shift.

Preferred Skills:

  • Experience serving Australian or international customers
  • Ability to multitask and prioritise in a fast-paced environment

  • Assistant to the Academic Director

    1 day ago

    Taguig, National Capital Region, Philippines Treston International College Full time $40,000 - $60,000 per year

    Position SummaryThe Assistant to the Academic Director provides high-level administrative and operational support to the Academic Director in managing academic programs, faculty coordination, and student-related matters. The role ensures that academic policies, processes, and initiatives are carried out efficiently and effectively, contributing to the smooth...

  • Academic Supervisor

    1 day ago

    Taguig, National Capital Region, Philippines Enderun Colleges Full time $45,000 - $60,000 per year

    Key Responsibilities:1. Academic Operations & ComplianceOpening/Closing Procedures:Ensure the academic center (Venice) is operational during business hours, including managing access, security, and emergency protocols.Quality Assurance:Implement and audit compliance with Enderun's academic policies, TESOL standards, and corporate training benchmarks.Conduct...

  • Visionary Leader for Academic Excellence

    5 days ago

    Taguig, National Capital Region, Philippines beBeeSchoolHead Full time ₱1,500,000 - ₱2,500,000

    Job Title: School Head – School of BusinessWe are seeking a visionary and experienced School Head to lead the School of Business in achieving academic excellence, driving innovation, and fostering strategic partnerships.About the RoleStrategic Leadership: Provide visionary leadership to ensure the school's continued growth, development, and...

  • Senior Academic Director – School of Business

    4 days ago

    Taguig, National Capital Region, Philippines beBeeLeader Full time ₱3,500,000 - ₱4,000,000

    Academic LeadershipThis role entails providing visionary, strategic, and operational leadership to ensure the excellence of teaching, research, industry collaboration, and student success in a school setting.ResponsibilitiesAcademic OperationsDesign, implement, and evaluate programs with high-quality instruction and achievement of student learning...

  • Customer Support Associate

    1 day ago

    Taguig, National Capital Region, Philippines WeTalk Educational Corp. Full time $30,000 - $50,000 per year

    Job Description:RegistrarHandles inquiries via call, live chat, social media and other platforms design to receive communication from client and communicate the same to appropriate departmentFunction as course consultant – serves as frontline in communicating available programs/courses for students. Regularly communicate with Marketing and Academics on...

  • Customer Service Administrator

    1 day ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱600,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • Customer Service Officer

    1 day ago

    Taguig, National Capital Region, Philippines Chelson Gordon Consultancy Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionChelson Gordon Consultancy (CG) is an international consultancy firm specialised in RTO services with a global impact across seven (7) countries. With over a decade of industry experience, our talented team provides top-notch consultancy services to ensure timely and effective solutions for our business partners.About this positionWe are...

  • Customer Service Representative

    1 day ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time $104,000 - $130,878 per year

    Essential DutiesProcessing of all Order type and for all ChannelsProvide centralized support for the Sales force with the key objective of ensuring all business conducted by the Sales force is project managed through to completion, efficiently and quickly as possible, whilst complying with company-, contract- and legal requirements.Ensure the customer has a...

  • Business Development Officer

    1 day ago

    Taguig, National Capital Region, Philippines Helpro Service Cooperative Full time ₱276,000 per year

    Job DescriptionDeveloping and sustaining solid relationships with company stakeholders and customers.Analyzing customer feedback data to determine whether customers are satisfied with company products and services.Recruiting, training, and guiding business development staff.Providing insight into product development and competitive positioning.Analyzing...

  • Digital Customer Advocate

    7 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱150,000 - ₱250,000

    Job OverviewA career as a Customer Experience Ambassador involves assisting customers' journeys in using digital channels via face-to-face digital user assistance or education.The role entails attending to sales and service needs of customers, approving and processing sales and services applications and transactions in the system, and processing payments for...