Customer Support Associate
1 week ago
Job Description:
Registrar
- Handles inquiries via call, live chat, social media and other platforms design to receive communication from client and communicate the same to appropriate department
- Function as course consultant – serves as frontline in communicating available programs/courses for students. Regularly communicate with Marketing and Academics on available offering and promotional campaigns
- Opens Ticket to organize and administer student records, ensure that records are updated with attendance, finances, etc. Keep student information confidential and secure
- Arranges trial class schedule with academics department
- Oversees the student admissions
- Performs clerical tasks, and other admin task
Key responsibilities include:
- Advising students on the most suitable course options based on their academic goals/career
- Assessing students' current knowledge and providing feedback on areas of improvement.
- Coordinating with course instructors and administrators to ensure a smooth learning experience.
- Providing support and guidance to students throughout their learning process, including help with course materials, assignments, and exam preparation.
- Monitoring student progress and providing regular feedback on performance.
- Developing and implementing marketing strategies to attract new students and promote the courses.
- Staying up-to-date with the latest trends and developments in the field of education.
Customer Support
- Maintains a positive, empathetic and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Communicates with customers through various channels
- Acknowledges and resolve customer complaints
- Knows our products inside and out so that you can answer questions
- Processes the forms, applications, and requests
- Keeps records of customer interactions, transactions, comments and complaints
- Communicates and coordinate with colleagues as necessary.
- Provides feedback on the efficiency of the customer service process
- Ensures customer satisfaction and provide professional customer support.
- Responsible for offline sales
- Assist visitors to the office and welcome students and parents, etc.
Qualifications
- Candidates must be willing to relocate in Bonifacio Global City, Taguig, Philippines
- Must have at least 6 months or years of working experience in the related field is required for this position
- Well versed in MS Office applications (Excel, Word, PowerPoint)
- Have sales skills
- At least basic knowledge in data analysis
- Excellent oral and written communication skills
- Well versed in English
- Worked in an Educational Industry is a plus
- A proven team player who can work effectively with people of diverse backgrounds and experiences
- Energetic, flexible and enjoys classroom activities
- With pleasing personality and willing to undergo training
-
Customer Support Associate
2 weeks ago
Taguig, National Capital Region, Philippines Amadeus Full time ₱1,200,000 - ₱2,400,000 per yearJob TitleCustomer Support Associate Job Title Customer Support AssociatePurpose of the Role:Serve as Amadeus Customer Care Management customers' first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.In this role, you will:Provide...
-
Sales Associate
11 hours ago
Taguig, National Capital Region, Philippines Insurance Support Services International Corporation Full time ₱30,000 - ₱60,000 per yearThe BPO Sales Associate will work closely with our Chief Sales Officer, North America and will be responsible for identifying and engaging targeted new major clients in the United States for outsourced business processes. The role involves doing research, learning how to active listen, understanding business needs and engaging clients in the U.S. under the...
-
BPO Sales Associate
2 weeks ago
Taguig, National Capital Region, Philippines Insurance Support Services International Corporation Full time ₱800,000 - ₱1,200,000 per yearThe BPO Sales Associate will work closely with our Chief Sales Officer, North America and will be responsible for identifying and engaging targeted new major clients in the United States for outsourced business processes. The role involves doing research, learning how to active listen, understanding business needs and engaging clients in the U.S. under the...
-
Customer Service Associate
1 week ago
Taguig, National Capital Region, Philippines Sutherland Full time ₱150,000 - ₱250,000 per yearAs a Customer Service Associate, you will be the voice of our company, providing exceptional customer service to our clients in the wireless and mobile communications industry. This full-time position is based in our Taguig site, where you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.What you'll be...
-
Customer Support Associate
13 hours ago
Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱250,000 - ₱500,000 per yearAbout UsTraditionally, booking an organized tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar transforms this experience by making booking multi-day adventures seamless and timely. Partnering with 2,500+ operators to offer over 50,000 adventures in...
-
Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full timeCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.Established in 1985 as a monitoring center and provider of...
-
Customer Experience Associate
2 days ago
Taguig, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearAt Probe CX, we believe inamplifying human capabilities with technological excellence. In today's competitive world, we create the blueprints for exceptional customer experience (CX), blending cutting-edge technology with dedicated people, streamlined processes, and insightful data. We provide organizations with complete end-to-end service for all their...
-
Customer Service Associate
1 week ago
Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱180,000 - ₱250,000 per yearCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
-
Customer Service Associate
1 week ago
Taguig, National Capital Region, Philippines Bosch Full time ₱250,000 - ₱450,000 per yearCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
-
Customer & Store Experience Associate
1 week ago
Taguig, National Capital Region, Philippines AIRR Labs Full time ₱400,000 - ₱600,000 per yearTheCustomer & Store Experience Store Associatewill support and optimize our brands' online presence. Our Customer & Store Experience Associate will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and...