
Customer Support Associate
4 days ago
Job Description:
Registrar
- Handles inquiries via call, live chat, social media and other platforms design to receive communication from client and communicate the same to appropriate department
- Function as course consultant – serves as frontline in communicating available programs/courses for students. Regularly communicate with Marketing and Academics on available offering and promotional campaigns
- Opens Ticket to organize and administer student records, ensure that records are updated with attendance, finances, etc. Keep student information confidential and secure
- Arranges trial class schedule with academics department
- Oversees the student admissions
- Performs clerical tasks, and other admin task
Key responsibilities include:
- Advising students on the most suitable course options based on their academic goals/career
- Assessing students' current knowledge and providing feedback on areas of improvement.
- Coordinating with course instructors and administrators to ensure a smooth learning experience.
- Providing support and guidance to students throughout their learning process, including help with course materials, assignments, and exam preparation.
- Monitoring student progress and providing regular feedback on performance.
- Developing and implementing marketing strategies to attract new students and promote the courses.
- Staying up-to-date with the latest trends and developments in the field of education.
Customer Support
- Maintains a positive, empathetic and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Communicates with customers through various channels
- Acknowledges and resolve customer complaints
- Knows our products inside and out so that you can answer questions
- Processes the forms, applications, and requests
- Keeps records of customer interactions, transactions, comments and complaints
- Communicates and coordinate with colleagues as necessary.
- Provides feedback on the efficiency of the customer service process
- Ensures customer satisfaction and provide professional customer support.
- Responsible for offline sales
- Assist visitors to the office and welcome students and parents, etc.
Qualifications
- Candidates must be willing to relocate in Bonifacio Global City, Taguig, Philippines
- Must have at least 6 months or years of working experience in the related field is required for this position
- Well versed in MS Office applications (Excel, Word, PowerPoint)
- Have sales skills
- At least basic knowledge in data analysis
- Excellent oral and written communication skills
- Well versed in English
- Worked in an Educational Industry is a plus
- A proven team player who can work effectively with people of diverse backgrounds and experiences
- Energetic, flexible and enjoys classroom activities
- With pleasing personality and willing to undergo training
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