Customer Support Associate

1 week ago

Taguig, National Capital Region, Philippines WeTalk Educational Corp. Full time ₱250,000 - ₱350,000 per year

Job Description:

Registrar

  • Handles inquiries via call, live chat, social media and other platforms design to receive communication from client and communicate the same to appropriate department
  • Function as course consultant – serves as frontline in communicating available programs/courses for students. Regularly communicate with Marketing and Academics on available offering and promotional campaigns
  • Opens Ticket to organize and administer student records, ensure that records are updated with attendance, finances, etc. Keep student information confidential and secure
  • Arranges trial class schedule with academics department
  • Oversees the student admissions
  • Performs clerical tasks, and other admin task

Key responsibilities include:

  • Advising students on the most suitable course options based on their academic goals/career
  • Assessing students' current knowledge and providing feedback on areas of improvement.
  • Coordinating with course instructors and administrators to ensure a smooth learning experience.
  • Providing support and guidance to students throughout their learning process, including help with course materials, assignments, and exam preparation.
  • Monitoring student progress and providing regular feedback on performance.
  • Developing and implementing marketing strategies to attract new students and promote the courses.
  • Staying up-to-date with the latest trends and developments in the field of education.

Customer Support

  • Maintains a positive, empathetic and professional attitude toward customers at all times
  • Responds promptly to customer inquiries
  • Communicates with customers through various channels
  • Acknowledges and resolve customer complaints
  • Knows our products inside and out so that you can answer questions
  • Processes the forms, applications, and requests
  • Keeps records of customer interactions, transactions, comments and complaints
  • Communicates and coordinate with colleagues as necessary.
  • Provides feedback on the efficiency of the customer service process
  • Ensures customer satisfaction and provide professional customer support.
  • Responsible for offline sales
  • Assist visitors to the office and welcome students and parents, etc.

Qualifications

  • Candidates must be willing to relocate in Bonifacio Global City, Taguig, Philippines
  • Must have at least 6 months or years of working experience in the related field is required for this position
  • Well versed in MS Office applications (Excel, Word, PowerPoint)
  • Have sales skills
  • At least basic knowledge in data analysis
  • Excellent oral and written communication skills
  • Well versed in English
  • Worked in an Educational Industry is a plus
  • A proven team player who can work effectively with people of diverse backgrounds and experiences
  • Energetic, flexible and enjoys classroom activities
  • With pleasing personality and willing to undergo training

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