Customer Service Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Relay Human Cloud Full time $40,000 - $80,000 per year

Customer Service Specialist

Work Setup:
Full Onsite

Schedule:
Night Shift (Start time between 9:00 PM – 11:00 PM; End time between 6:00 AM – 8:00 AM)

About the Role:

We are looking for a dedicated Customer Service Specialist to support our US customers by providing timely, professional, and solutions-focused assistance. This role requires excellent communication skills, a strong customer-first attitude, and the ability to thrive in a fast-paced environment. The position is full onsite and follows a night shift schedule to align with US business hours.

Key Responsibilities:

  • Deliver exceptional customer support via phone, email, and chat to US-based clients.
  • Handle inquiries, provide accurate information, and resolve customer concerns efficiently.
  • Maintain a high level of professionalism and empathy in all interactions.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Accurately document customer interactions in the system following company guidelines.
  • Meet performance metrics related to response time, resolution rate, and customer satisfaction.
  • Stay up to date with product knowledge, policies, and procedures to ensure accurate information delivery.

Requirements:

  • Bachelor's degree in any field.
  • Minimum of 2 years customer service experience, preferably supporting international (US) customers.
  • Strong verbal and written English communication skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency with computer systems, email, and CRM platforms.
  • Willingness to work onsite during night shift hours (between 9:00 PM – 11:00 PM start time).

Preferred Qualifications:

  • Experience in a BPO or customer support role for US-based clients.
  • Familiarity with CRM tools such as Zendesk, Salesforce, or similar platforms.
  • Excellent problem-solving skills with a customer-first mindset.

Why Join Us?

  • Competitive salary and benefits
  • Dynamic, supportive, and collaborative work environment
  • Opportunities for career growth
  • Exposure to global operations and US-based stakeholders

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