Telco Account CSR Hiring in Pampanga

2 days ago

Angeles City, Central Luzon, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱200,000 - ₱250,000 per year

The role

Are you looking for a dynamic and rewarding role in customer service? Valeros Velasco Tabernilla Proverify INC. is seeking a talented Telco Account CSR to join our team in Angeles City Pampanga. This full-time position will see you providing exceptional customer service and support to our valued clients in the telecommunications industry.

Key responsibilities

  • Answering incoming calls from customers and resolving a wide range of inquiries and issues
  • Providing detailed product and service information to customers
  • Handling customer complaints and escalating complex cases as needed
  • Maintaining accurate records and documentation of customer interactions
  • Contributing to the continuous improvement of customer service processes and procedures
  • Collaborating with cross-functional teams to deliver seamless customer experiences

What we're looking for

  • Proven experience in a customer service or call centre role, preferably within the telecommunications industry
  • Excellent communication and interpersonal skills, with the ability to empathise and connect with customers
  • Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
  • Proficiency in using customer relationship management (CRM) systems and other relevant software
  • A commitment to delivering exceptional customer service and a passion for making a positive impact
  • Fluency in both English and Filipino languages

What we offer

At Valeros Velasco Tabernilla Proverify INC., we are committed to creating an inclusive and supportive work environment that enables our employees to thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and career advancement. You'll also enjoy a range of perks, such as wellness initiatives, team-building activities, and a dynamic company culture that celebrates collaboration and innovation.

If you're excited to embark on a rewarding customer service journey with a leading telecommunications company, we encourage you to apply now

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