CRM & Data Analytics Assistant Manager

3 days ago

Mandaluyong City, National Capital Region, Philippines 401ded27-c271-40fc-ac73-1f8fa369dd32 Full time ₱1,200,000 - ₱2,400,000 per year

Core Purpose

The CRM & Data Analytics Manager drives SHG's customer retention, personalization, and data-led marketing initiatives. This role owns the CRM ecosystem, transforming customer insights into meaningful campaigns, loyalty engagement, and data-driven business decisions across all SHG brands.

Key Responsibilities

  1. CRM Strategy & Execution

  2. Own and optimize SHG's CRM platform, ensuring effective segmentation, automation, and personalized campaign delivery.

  3. Lead email, SMS, and loyalty program executions across brands to drive engagement, repeat visits, and retention.

  4. Partner with Brand Campaigns and Operations to integrate CRM initiatives with store-level and digital activations.

  5. Data Analytics & Insights

  6. Analyze customer data, campaign performance, and behavioral trends to inform decision-making.

  7. Build and maintain marketing dashboards and reports for senior leadership and brand teams.

  8. Identify actionable insights that improve campaign targeting, channel mix, and ROI.

  9. Cross-Functional Collaboration

  10. Collaborate with Brand Ops, Campaigns, and Digital Channels to align data insights with creative and operational strategies.

  11. Manage external vendors or CRM solution providers, ensuring data accuracy and system optimization.

  12. Compliance & Best Practices

  13. Champion data privacy compliance and implement best practices across all customer touchpoints.

  14. Ensure data collection and usage align with local regulations (e.g., Data Privacy Act).

Qualifications

  • Bachelor's degree in Marketing, Business Analytics, Information Systems, or related field.
  • 1-3 years of experience in CRM management, data analytics, or marketing automation.
  • Proficient in CRM tools (e.g., HubSpot, Salesforce, or similar platforms).
  • Strong analytical skills with experience in Excel, Google Data Studio, or BI tools.
  • Experience leading data-driven marketing campaigns and loyalty programs.
  • Excellent communication, problem-solving, and stakeholder management skills.

  • Loyalty Program Manager

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    What can you tell your friends when they ask what you do?As the Manager of Loyalty Products at Data Analytics Ventures Inc. (DAVI), you will be responsible for driving the Go Rewards loyalty program's strategic vision and execution. You will analyze market trends, manage the loyalty platform's digital experience, and collaborate with cross-functional teams...

  • CRM Assistant

    3 days ago

    Quezon City, National Capital Region, Philippines NightOwl Consulting Philippines, Inc Full time ₱800,000 - ₱1,200,000 per year

    Key ResponsibilitiesData Management & AnalysisClean, organize, and maintain large data sets to ensure consistency and accuracy across platforms.Use advanced Excel functions to analyze and format data for reporting and imports.Identify data trends, errors, and gaps, and work proactively to resolve issues.Generate weekly/monthly reports and dashboards to...

  • Business Intelligence Analyst

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. Full time ₱120,000 - ₱150,000 per year

    What can you tell your friends when they ask what you do?As a Business Intelligence Analyst for the Go Rewards loyalty program, I help our program partners across different industries such as retail, airline, and finance. I work with internal teams to onboard new partners, ensuring their setup runs smoothly, while also analyzing data to uncover trends,...

  • CRM Data Management Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Mangan & Co., Inc Full time ₱420,000 per year

    The CRM Data Management Officer plays a critical role in the organization's digital transformation efforts, serving as the point person for customer data strategy, marketing automation and system integrations. With the website as the central hub for digital marketing communications, this role ensures seamless data flow between customer touchpoints (website,...

  • crm

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Dras refrigeration corporation Full time ₱800,000 - ₱1,200,000 per year

    HIRINGJob Title: CRM Developer - Self Hosted CRM Deployment & Support.Job Description:We are seeking a skilled IT professional to assist in the evaluation, set up, configuration and maintenance of a self-hosted customer relationship management (CRM) system. The goal is to implement a secure, local CRM solution-hosted on premises or on a private server - with...

  • Program Operations Officer

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. | Go Rewards Full time ₱80,000 - ₱120,000 per year

    What can you tell your friends when they ask what you do?The Program Operations Officer plays a key role in the day-to-day execution and operational support of the Go Rewards loyalty program. This role ensures that all processes—from partner onboarding and data management to campaign implementation and system coordination—run smoothly and efficiently....

  • Head of Marketing

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. | Go Rewards Full time ₱2,000,000 - ₱2,500,000 per year

    What can you tell your friends when they ask what you do?I lead the team that shapes how millions of Filipinos experience rewards and loyalty through Go Rewards, the leading and most-loved coalition loyalty program in the Philippines. I tell stories that connect our brands to real people — inspiring engagement, advocacy, and love for the program.My job is...

  • Human Resources Intern

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. | Go Rewards Full time ₱300,000 - ₱600,000 per year

    What can you tell your friends when they ask what you do?I'm part of the team that helps make DAVI an amazing place to work As an HR Intern, I support the people behind the data — helping with recruitment, employee engagement, and HR operations. I get to see how culture and strategy come together, assist in meaningful projects, and learn what it takes to...

  • Program Operations Manager

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. | Go Rewards Full time ₱1,500,000 - ₱4,500,000 per year

    What can you tell your friends when they ask what you do?The Program Operations Head plays a pivotal role in ensuring the seamless execution, governance, and optimization of the Go Rewards loyalty program. This role will oversee the operational backbone of the program, from partner onboarding and systems integration to data accuracy, compliance, and ongoing...

  • Information Security Manager

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. | Go Rewards Full time ₱80,000 - ₱120,000 per year

    What can you tell your friends when they ask what you do?The Information Security Manager is responsible for safeguarding the organization's information assets by implementing, managing, and overseeing the company's security policies, protocols, and procedures. This role involves identifying and mitigating security risks, ensuring compliance with industry...