Program Operations Officer

What can you tell your friends when they ask what you do?

The Program Operations Officer plays a key role in the day-to-day execution and operational support of the Go Rewards loyalty program. This role ensures that all processes—from partner onboarding and data management to campaign implementation and system coordination—run smoothly and efficiently. The Officer will work closely with the Program Operations Head, internal stakeholders, and external partners to deliver a seamless loyalty program experience for customers and business partners alike.

Responsibilities – How will you do this?

• Support Partner Onboarding:
  Coordinate the end-to-end onboarding of new partners onto the Go Rewards platform, ensuring all operational, documentation, and system requirements are met.
• Program Administration:
  Maintain and update master data such as partner directories, store setup details, and card management information to ensure accuracy and completeness.
• Operational Monitoring:
  Track and report on program performance, partner activity, and transaction data through dashboards and reports.
• Process Coordination:
  Work with internal teams (e.g., IT, Finance, and Storeline Support) to resolve issues related to system integrations, transactions, and reporting discrepancies.
• Documentation Management:
  Assist in maintaining and updating business rules, terms and conditions, privacy policies, and process documents related to the loyalty program.
• Partner Support:
  Provide first-line operational support to partners and internal teams regarding program guidelines, procedures, and data inquiries.
• Continuous Improvement:
  Identify areas for process efficiency, data accuracy, and system enhancement in coordination with the Program Operations Head.

To be successful, you'll need

• At least 2–4 years of experience in program operations, partner management, or loyalty/rewards management.
• Strong coordination, analytical, and documentation skills.
• Familiarity with data dashboards, reporting tools, or CRM systems is a plus.
• Excellent communication skills and the ability to manage multiple stakeholders.
• Highly organized, detail-oriented, and proactive in problem-solving.
• Strategic mindset, ability to define a long-term vision, break it down into actionable plans, and execute successfully.
• Data-driven mindset, with the ability to analyze partnership performance and derive actionable insights.
• Customer-Centric approach, has a deep understanding of customer behavior and loyalty engagement strategies
• Excellent communication and stakeholder management skills, capable of collaborating effectively across teams and with senior executives.
• Ability to work in a fast-paced, results-oriented environment with a proactive and strategic approach to problem-solving.
• Knowledge of loyalty programs, digital marketing, and customer engagement strategies is a plus.
• A demonstrated track record of driving process improvements and operationalizing partnership strategies.
• Be an Ideal Team Player
• You are HUNGRY with biases towards action and a mindset to continuously learn and improve
• You are HUMBLE, yet love to succeed, especially as a team
• You are SMART, and not just book smart, but emotionally intelligent which enables you to have a great read and relation with people

About Data Analytics Ventures Inc. (DAVI)

Data Analytics Ventures, Inc. (DAVI) is the Gokongwei Group's loyalty and data analytics company. Aside from managing Go Rewards, the loyalty program of the Gokongwei Group which includes Cebu Pacific and Robinsons Retail Holdings, DAVI also plays a pivotal role in driving consumer insights through data science. This combination enables DAVI to create a loyalty program that delivers on rewarding experiences and harnessing data to fuel business growth.

At DAVI, data is the key to identifying customer patterns and insights. More than just crunching numbers amidst evolving market landscapes, the company aims for meaningful engagement and sustainable growth that will accelerate discovery and action for businesses.

DAVI helps businesses get a deeper understanding of their brand and category performance. The company's insights help businesses to determine growth drivers and opportunities, improve decisions and calibrate business objectives and actions.

DAVI advocates a culture of excellence and teamwork. Everyone is expected to be the very best at what they do and serve as mentors to their colleagues. We believe in building a trusted environment that encourages open dialogue and constructive conflict, where individuals are humble and hungry to learn from each other. We expect excellence of ourselves and others and together, we make excellence contagious.

DAVI offers its employees the chance to be part of the wave of the future as the data industry continues to evolve rapidly. They are empowered to chart the trajectory of their career and have access to programs that help them continuously upskill. As such, the company seeks people who are passionate about uncovering the value and opportunities behind data.