Flight Reservation Account Customer Service Agents

2 days ago

Quezon City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time $2,000 - $3,000 per year

About the role

Join our team of Flight Reservation Account Customer Service Agents at Talent Outsourcing Channel Solutions' in Quezon City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service to our clients, ensuring their flight booking and reservation needs are met efficiently and effectively.

What you'll be doing

  • Handle inbound calls from customers to assist with flight booking and reservation enquiries
  • Provide accurate and timely information about flight schedules, availability, and pricing
  • Process customer flight bookings and reservations, including any modifications or cancellations
  • Offer alternative flight options to customers when their preferred flights are unavailable
  • Identify and address customer concerns or complaints in a professional and empathetic manner
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with the broader customer service team to ensure a consistent and high-quality experience for all customers

What we're looking for

  • SHS Grad + Atleast 6mos. BPO International Voice Experience or College graduate with No BPO experience required
  • Previous experience in a customer service or call centre environment, preferably within the travel or aviation industry
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  • Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
  • Proficient in the use of customer service software, databases, and other relevant IT systems
  • A commitment to delivering a high standard of customer service and a passion for exceeding customer expectations
  • Fluency in both English and Filipino, with the ability to communicate clearly and professionally

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work environment. As a Flight Reservation Account Customer Service Agent, you will have the opportunity to grow your career within a dynamic and supportive team. We offer competitive compensation, opportunities for professional development, and a range of employee benefits to support your overall wellbeing.

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service solutions, specializing in the travel and aviation industry. With a strong focus on innovation and customer satisfaction, we work closely with our clients to deliver tailored solutions that exceed their expectations. Our team of dedicated professionals is committed to creating a positive and engaging work environment, where everyone can thrive and reach their full potential.

Apply now to join our team as a Flight Reservation Account Customer Service Agent

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