Flight Reservation Account Customer Service Agents
4 days ago
About the role
Join our team of Flight Reservation Account Customer Service Agents at Talent Outsourcing Channel Solutions' in Quezon City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service to our clients, ensuring their flight booking and reservation needs are met efficiently and effectively.
What you'll be doing
- Handle inbound calls from customers to assist with flight booking and reservation enquiries
- Provide accurate and timely information about flight schedules, availability, and pricing
- Process customer flight bookings and reservations, including any modifications or cancellations
- Offer alternative flight options to customers when their preferred flights are unavailable
- Identify and address customer concerns or complaints in a professional and empathetic manner
- Maintain detailed records of customer interactions and transactions
- Collaborate with the broader customer service team to ensure a consistent and high-quality experience for all customers
What we're looking for
- SHS Grad + Atleast 6mos. BPO International Voice Experience or College graduate with No BPO experience required
- Previous experience in a customer service or call centre environment, preferably within the travel or aviation industry
- Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
- Proficient in the use of customer service software, databases, and other relevant IT systems
- A commitment to delivering a high standard of customer service and a passion for exceeding customer expectations
- Fluency in both English and Filipino, with the ability to communicate clearly and professionally
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work environment. As a Flight Reservation Account Customer Service Agent, you will have the opportunity to grow your career within a dynamic and supportive team. We offer competitive compensation, opportunities for professional development, and a range of employee benefits to support your overall wellbeing.
About us
Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service solutions, specializing in the travel and aviation industry. With a strong focus on innovation and customer satisfaction, we work closely with our clients to deliver tailored solutions that exceed their expectations. Our team of dedicated professionals is committed to creating a positive and engaging work environment, where everyone can thrive and reach their full potential.
Apply now to join our team as a Flight Reservation Account Customer Service Agent
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