Customer Support Officer

4 days ago

Manila, National Capital Region, Philippines 51Talk Full time $20,000 - $30,000 per year

Responsibilities:

  • Provide responsive and effective support to expat and local teachers.
  • Monitor and track teacher attendance, performance, and compliance with standards.
  • Address teacher concerns and escalate issues when necessary.
  • Maintain accurate records of support interactions, attendance, and performance data.
  • Collaborate with colleagues and management to ensure smooth operations.
  • Foster a positive and professional support experience for all teachers.

Qualifications:

  • Strong
    communication skills
    (written and verbal).
  • Previous experience in
    customer service, support, or coaching
    is preferred.
  • Detail-oriented with good organizational skills.
  • Ability to handle inquiries, resolve concerns, and maintain professionalism under pressure.
  • Comfortable working with a diverse, international team.

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