Customer Support Specialist

10 hours ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,200,000

Job Title: Customer Support Expert

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We are seeking a highly skilled and experienced Customer Support Expert to join our team. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our Order To Cash process.

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Responsibilities

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  • Manage customer orders, including domestic, export, and consignment orders, ensuring timely fulfillment and adherence to SOX Act compliance policy.">
  • Process credit notes or debit notes related to sales orders or customer complaints.">
  • Coordinate customer complaints and service cases related to sales orders.">
  • Respond to customer inquiries in a timely and accurate manner.">
  • Built strong partnerships with internal and external stakeholders.">
  • Implement and optimize work processes, techniques, and systems to enhance productivity and efficiency.">
  • Drive continuous process improvement and KPIs in Order to Cash process.">
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Requirements

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  • Bachelor's degree in any major.">
  • 2-5 years of experience in Customer Service or Supply Chain within a B2B environment.">
  • Proficiency in domestic and international trade.">
  • Advanced knowledge of MS Office tools.">
  • Familiarity with SAP and Salesforce.">
  • Strong business English communication skills.">
  • Effective communication skills at all organizational levels.">
  • Cross-cultural awareness.">
  • Ability to work well in a team and independently drive topics forward.">
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Training/Certifications

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  • SAP training.">
  • Microsoft Office tools training (Outlook, Word, Excel, PowerPoint).">
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About Us: We are a global leader in taste, scent, and nutrition, offering a broader range of natural solutions and accelerating our growth strategy. We value diversity and strive for an inclusive workplace where each colleague can bring their authentic self to work.

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