Customer Support Analyst

3 days ago

Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $4,000 - $8,000 per year

We are looking for a dedicated and experienced Customer Success Agent to join our growing support team. In this role, you will provide top-level support to high-value customers, helping them navigate products and services while delivering an exceptional customer experience. This position is based on-site at our Fort Bonifacio office and requires flexibility to work nights and weekends to support 24/7 operations.

As a Customer Success Agent, you will act as a trusted advisor, helping customers resolve issues efficiently and proactively guiding them to get the most value from the platform. Your ability to empathize, communicate clearly, and think critically will be essential in ensuring customer satisfaction and loyalty.


Key Responsibilities:
  • Handle customer inquiries across multiple channels (phone, chat, email), ensuring accurate, timely, and professional responses.
  • Investigate and resolve customer issues, aiming for first-contact resolution whenever possible.
  • Provide technical support and walk customers through using tools and features.
  • Track and document issues accurately, escalating when necessary to internal teams.
  • Educate customers on best practices and how to maximize product features.
  • Monitor and anticipate customer needs to proactively address potential concerns.
  • Collaborate with internal teams to improve service processes and eliminate recurring issues.
  • Maintain a deep understanding of the product and stay up to date with industry trends.

  • Support Analyst

    2 days ago

    Manila, National Capital Region, Philippines Harris Computer Full time $104,000 - $130,878 per year

    SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We're on a mission to unlock the value of the Smart Grid for utilities and their customers.We're looking for an experiencedSupport Analystto join our remote team. If you have strong client service, troubleshooting, and...

  • Support Analyst

    2 days ago

    Manila, National Capital Region, Philippines Harris Computer Full time $104,000 - $130,878 per year

    SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We're on a mission to unlock the value of the Smart Grid for utilities and their customers.We're looking for an experienced Support Analyst to join our remote team. If you have strong client service, troubleshooting, and...

  • Analyst - Customer Service and Support Analytics

    3 days ago

    Manila, National Capital Region, Philippines Tala Full time $90,000 - $120,000 per year

    About TalaTala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by theFortuneImpact 20 list,CNBC's Disruptor 50 five years in a...

  • Product Support Analyst, Senior

    3 days ago

    Manila, National Capital Region, Philippines Infor Full time $40,000 - $80,000 per year

    General informationCountryPhilippinesCityManilaJob ID45732DepartmentCustomer SupportExperience LevelMID_SENIOR_LEVELEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsWe are seeking an experienced Support Analyst to join our team supporting the Infor Property Management and Construction (IPMC) software suite. This role is responsible for...

  • RevOps Customer Support Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Zendesk Full time

    Complex Issue Resolution:Tier 2 Support:Address more complex and nuanced issues, including:Churn & Contraction forBankruptcy casesCoupon IssuesHub & Spoke operationsRenewal ChangeBackup Support for Tier 1:Serve as a backup for Tier 1 types of tickets, ensuring that all inquiries are addressed promptly and efficiently, maintaining service quality across all...

  • Strategic Data Insights Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeFinancial Analyst Full time $54,724 - $74,129

    Job OpportunityTransforming data into strategic insights is crucial for financial decision-making. This role will support the finance team in achieving their goals by developing actionable recommendations.Collaborate with finance to identify discrepancies in budget and prior-year expenses, and pinpoint opportunities for enhancement.Work directly with the...

  • Technical Operations Analyst

    4 days ago

    Manila, National Capital Region, Philippines Focus Support Associates Full time

    Lead Recruiter | Volume Hiring for CSR | Specialized in HR, Finance, Accounting & IT Roles | Talent-Focused Professional Who Bets on People, Not Just…Please Note: Proficiency in SQL is required. If you do not have experience with SQL and ticketing systems, please do not apply, as applications without these qualifications will be automatically...

  • Billing Support Analyst

    3 days ago

    Manila, National Capital Region, Philippines SiteMinder Full time $40,000 - $60,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Support Accounting

    3 days ago

    Manila, National Capital Region, Philippines RealPage Inc Full time $40,000 - $80,000 per year

    Overview:The Accounting Generalist - RealPage Customer Support Agent serves as the main point of contact for clients, offering expert support on RealPage accounting features, with a focus on GAAP compliance, bookkeeping, and general ledger management. Responsibilities include troubleshooting technical and accounting issues, resolving client inquiries, and...

  • MSP_IT Systems Support Analyst

    3 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time $40,000 - $60,000 per year

    SUMMARYThe IT Systems Support Analyst is responsible for providing first-level help desk support and assisting in delivering a stable and reliable end-user computing environment that supports the company's business goals and objectives. This position will work with a team managing the design and support of all end-user-facing IT operations. Additionally, the...