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Technical Support Officer

2 weeks ago

Manila, National Capital Region, Philippines Vision Network Full time A$60,000 - A$80,000 per year

Company Description

Vision Network is one of Australia's largest non-NBN fixed broadband networks, providing Superfast Broadband to over 410,000 homes in major Australian cities and regional Victorian areas. With a multi-technology-mix network comprising HFC, VDSL2, G.Fast FttB, and PON FttP technologies, Vision Network offers lightning-fast multi-gigabit speeds. Currently, in an exciting phase of expansion, Vision Network is onboarding new retail service providers and exploring opportunities to expand its network across more Australian communities.

Role Description

This is a full-time on-site role for a Technical Support Officer, located in the National Capital Region, Philippines. The Technical Support Officer will be responsible for providing technical support to customers, troubleshooting network issues, and ensuring customer satisfaction. The role includes analyzing technical problems, resolving customer inquiries, and maintaining efficient communication with customers to provide timely updates and solutions.

Qualifications

  • Technical Support and Troubleshooting skills
  • Strong Analytical Skills
  • Excellent Communication and Customer Service skills
  • Ability to work efficiently in a fast-paced environment
  • Experience with broadband networks and technologies is a plus
  • Bachelor's degree in Information Technology, Computer Science, or related field