PCN Phones Advisor

As a PCN Phones Advisor, you'll provide responsive, empathetic, and solutions-oriented support to customers and third parties. You'll manage calls and inquiries, log accurate case details, and ensure every interaction delivers a smooth, positive experience that reflects care and professionalism.

Job Overview

Employment type: Project-based

Shift: Shifting

Work setup: Onsite, Cebu City

Salary: PHP 25, PHP 30,000.00

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 3 years of relevant experience.
• A friendly and confident personality.
• Ability to empathize and build effective relationships with customers.
• PC literate to a good standard, with knowledge of Microsoft Office products.
• Effective verbal and excellent written communication skills.
• Strong listening, interpersonal, and problem-solving skills.
• Flexible and responsive to change.

Additional/Optional Requirements:

• Experience in a Contact Centre environment.
• Experience in the Car Parking industry.
• Experience in Technical Help / Support environment.

Your Daily Tasks

• Provide a customer-focused service to all car hire users and third parties.
• Respond to each contact individually with empathy and professionalism.
• Proactively use company tools and platforms to resolve complex queries.
• Build and maintain strong relationships with internal and external customers.
• Respond to feedback and coaching to improve performance.
• Log all faults accurately and promptly through proper channels.
• Record all customer interactions and coordinate with operational colleagues.
• Adhere to client policies and procedures while resolving customer queries.
• Ensure correct tariffs are paid and uphold a positive customer experience.
• Maintain company equipment with care.
• Participate in quarterly performance reviews and PDP development.
• Use various computer applications efficiently.
• Perform additional duties as requested by the supervisor or manager.
• Follow all office rules and regulations.

About the Client

Our client is a leading UK-based company specializing in parking management and mobility solutions. With a strong focus on customer satisfaction and operational excellence, they're redefining how people experience urban parking convenience. Their commitment to seamless service and innovation has made them a trusted name across the mobility industry.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Job Types: Fixed term, Temporary

Contract length: 6 months

Pay: Php25, Php30,000.00 per month

Benefits:

• Health insurance
• Paid training
• Promotion to permanent employee

Work Location: In person