Customer Service Representative

1 week ago

Cebu City, Central Visayas, Philippines NEW ERA PLACEMENT AGENCY CO. Full time ₱150,000 - ₱250,000 per year

What you'll be doing

  1. Handling inbound customer inquiries and requests via phone, email, and chat channels
  2. Resolving customer issues and complaints in a professional and empathetic manner
  3. Providing accurate information and guidance to customers on products and services
  4. Escalating complex issues to the appropriate teams or supervisors when necessary
  5. Maintaining detailed records of customer interactions and follow-ups
  6. Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  2. Strong problem-solving and decision-making abilities, with a customer-centric mindset
  3. Proficiency in English and the local language(s), both verbal and written
  4. Previous experience in a customer service or call centre role, preferably in the financial or banking industry
  5. Ability to work effectively in a team and adapt to a shifting schedule
  6. Familiarity with customer relationship management (CRM) software and data entry

What we offer

At NEW ERA PLACEMENT AGENCY CO.', we are committed to providing a supportive and inclusive work environment that empowers our employees to thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and career advancement. Join our team and be a part of a dynamic and innovative company that values its employees and prioritises customer satisfaction.

About us

NEW ERA PLACEMENT AGENCY CO.' is a leading provider of customer service and contact centre solutions, serving a diverse range of industries. With a strong focus on innovation and customer experience, we strive to deliver exceptional service and support to our clients and their customers. Our team of dedicated professionals is passionate about driving success and creating lasting value for our partners.

Apply now to become our next Customer Service Representative and be a part of our dynamic team

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