Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines StaffSmart Outsourcing Full time ₱200,000 - ₱250,000 per year

About the role

Are you looking to kickstart your career in customer service? This full-time Customer Service Representative - Newbie Friendly role at StaffSmart Outsourcing in Cebu City could be the perfect opportunity for you. You'll be joining a supportive team and gaining valuable experience in a dynamic call centre environment.

What you'll be doing

  • Handling inbound customer inquiries and providing excellent service over the phone
  • Responding to customers with empathy, professionalism and attention to detail
  • Troubleshooting issues and offering solutions to resolve customer concerns
  • Maintaining accurate records and documentation of customer interactions
  • Adhering to company policies and procedures to ensure high-quality service
  • Collaborating with colleagues to share knowledge and best practices

What we're looking for

  • Strong communication and interpersonal skills with a friendly, customer-focused approach
  • Ability to remain calm and composed when dealing with challenging situations
  • Excellent problem-solving and critical thinking skills
  • Good computer literacy and data entry skills
  • A positive attitude and willingness to learn and grow in the role
  • Previous customer service experience is desirable, but not essential

What we offer

At StaffSmart Outsourcing, we're committed to providing a supportive and inclusive work environment. You'll have access to ongoing training and development opportunities to help you succeed. We also offer competitive pay, flexible working arrangements, and opportunities for career advancement.

About us

StaffSmart Outsourcing is a leading provider of customer service outsourcing solutions. We pride ourselves on delivering exceptional service and building long-lasting relationships with our clients and their customers. Join our team and be part of a dynamic, forward-thinking organisation that values its employees.

Apply now and take the first step towards an exciting career in customer service

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