Customer Service Representative Specialist

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking an experienced and dedicated Customer Service Representative (CSR) to join our dynamic team based in Cagayan de Oro, Misamis Oriental. As a key member of our customer service department, you will play a vital role in delivering exceptional support and helping to strengthen our relationships with our valued clients.

Key Responsibilities:

  • Handle a high volume of inbound customer inquiries and requests via phone, email, and other communication channels
  • Provide prompt, courteous, and effective customer service to resolve issues and address concerns
  • Demonstrate expertise in our products and services to educate customers and assist them in finding the best solutions
  • Accurately document customer interactions and maintain detailed records
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Identify opportunities to enhance customer satisfaction and suggest process improvements
  • Adhere to company policies, procedures, and quality standards

Qualification:

  • At least 1 year of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to address customer needs effectively
  • Proficiency in using computer systems and software applications
  • Commitment to providing exceptional customer service and a positive attitude
  • Ability to work in a fast-paced environment and adapt to changing priorities

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