
Customer Service Representative Specialist
4 days ago
About the role
We are seeking an experienced and dedicated Customer Service Representative (CSR) to join our dynamic team based in Cagayan de Oro, Misamis Oriental. As a key member of our customer service department, you will play a vital role in delivering exceptional support and helping to strengthen our relationships with our valued clients.
Key Responsibilities:
- Handle a high volume of inbound customer inquiries and requests via phone, email, and other communication channels
- Provide prompt, courteous, and effective customer service to resolve issues and address concerns
- Demonstrate expertise in our products and services to educate customers and assist them in finding the best solutions
- Accurately document customer interactions and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify opportunities to enhance customer satisfaction and suggest process improvements
- Adhere to company policies, procedures, and quality standards
Qualification:
- At least 1 year of experience in a customer service or call centre role
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking abilities to address customer needs effectively
- Proficiency in using computer systems and software applications
- Commitment to providing exceptional customer service and a positive attitude
- Ability to work in a fast-paced environment and adapt to changing priorities
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