
Front Desk Sales Associate
4 days ago
List of Key Responsibilities:
● Reach and exceed monthly retail and promotional goals.
● Target-driven sales experience required to achieve retail and promotional objectives.
● Proactively upsell services, add-ons, memberships, and retail products.
Track client pre-booking rates and contribute to spa revenue targets.
● Promote spa events, features, and seasonal promotions.
● Answer telephones and schedule appointments with professionalism and care.
● Orient new clients with spa facilities and provide formal spa tours.
● Ensure an exceptional, 5-star client experience from arrival to departure.
● Follow up with clients post-service to encourage rebooking, reviews, and retail purchases.
● Contact lost or inactive clients via phone/email to incentivise their return.
● Handle client concerns or complaints promptly and escalate to management when needed.
● Perform professional makeup touch-ups when required.
● Maintain detailed knowledge of the spa's menu and add-on services to optimise bookings.
● Ensure resources are booked accurately and avoid overbooking conflicts.
● Support reception team with client check-in, check-out, and escorting clients to treatment areas.
● Assist spa attending team with daily operational tasks as needed.
● Support onboarding/training of new front desk staff when required.
● Assist with social media content, including Instagram stories, reels, TikTok, and Planoly scheduling.
● Capture and share content that highlights promotions, events, and client experiences (as permitted).
● Complete accurate transactions for services, retail, and memberships.
● Balance POS, cash handling, and end-of-day reports.
● Maintain updated client information in booking software.
● Maintain inventory line with up-to-date counts, discrepancy reports, and monthly audits.
List of General Responsibilities:
● Uphold all spa policies, protocols, and professional standards.
● Ensure the front desk and client areas are clean, organised, and welcoming.
● Conduct facility walk-throughs to monitor cleanliness and readiness.
● Assist management team with projects or tasks as needed.
● Maintain confidentiality with client and business information.
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