Front Office Associate

4 hours ago

Manila, National Capital Region, Philippines Bahama Realty and Development Corp Full time ₱150,000 - ₱250,000 per year

Duties and Responsibilities

· Greet and welcome guests and visitors in professional and friendly manner.

· Process check in and check out of guests.

· Answer and route incoming phone calls to concern department.

· Handle inquiries, provide information and address concerns of guests, visitors and clients.

· Process bookings thru online, walk ins and phone calls.

· Perform clerical tasks as needed (data entry / reports)

· Handles complaints and feedback in a constructive manner and escalate as necessary.

· Prepares report (sales / incident) after every shift.

· Maintain confidentiality of sensitive information and handle data with discretion.

· Other related tasks that may be assigned from time to time.

QUALIFICATIONS

· Graduate of BS Hotel, Hospitality and Tourism or any related course

· With at least 1 year experience in front desk services in a hotel setting.

· Highly motivated with energetic personality and has a strong commitment to excellent customer service.

· Ability to maintain composure in any and all stressful situations.

· Excellent verbal and written communication skills.

· Honest, trustworthy and values integrity at all times.

· Amenable to work in shifting schedule (morning, mid and graveyard) and willing to work on weekends and holidays.

· Willing to work in San Marcelino Ermita Manila

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