Front Desk Officer/Receptionist

1 day ago

Manila, National Capital Region, Philippines Lalaguna Villas Luxury Dive Resort and Spa Full time ₱300,000 - ₱450,000 per year

Front Desk Receptionist

Department: Front Office

Reports to: Front Office Supervisor

About Us

Lalaguna Villas Luxury Dive Resort & Spa is the premier luxury resort in Puerto Galera, featuring a blend of style, friendly service, and luxury comfort. We offer a private villas-style atmosphere that is within a short walk from the center of the lively town of Sabang. Our resort capitalizes on one of our location's greatest assets, the outstanding views of the pristine waters of the famous scuba diving hub of Puerto Galera.

Job Summary

The Front Desk Receptionist is responsible for providing exceptional guest service by handling check-ins, check-outs and guest inquiries efficiently and professionally. They serve as the first point of contact for guests and ensure a smooth and pleasant stay at Lalaguna Villas.

Responsibilities

  • Welcome guests with a friendly and professional demeanor.
  • Handle check-ins and check-outs efficiently using the property management system.
  • Provide guests with information about the resort's facilities, services, and local attractions.
  • Address guest inquiries, requests, and complaints in a timely and professional manner.
  • Assist in arranging transportation, tours, and other guest services as needed.
  • Update guest records and ensure all necessary information is collected upon check-in.
  • Coordinate with housekeeping and maintenance teams to ensure room readiness.
  • Maintain proper documentation, reports, and logs related to front office operations.
  • Handle cash, credit card, and other payment transactions accurately.
  • Liaise with other departments (Housekeeping, Maintenance, Security, Dive Shop, etc.) to ensure guest needs are met.
  • Relay important messages and special requests to appropriate staff.
  • Maintain a professional appearance and attitude at all times, representing the resort's brand and standards.
  • Follow standard operating procedures (SOPs) and company policies.
  • Ensure guest confidentiality and security measures are upheld.
  • Other tasks may be assigned from time to time.

Qualifications

  • Bachelor's degree in Hospitality Management, Tourism, or related field (preferred but not required).
  • Previous experience in a hotel or resort front desk role is an advantage.
  • Excellent communication skills in English; knowledge of other languages is a plus.
  • Proficiency in computer applications, including Gsuite.
  • Strong interpersonal and problem-solving skills.
  • Ability to work in a fast-paced environment with a positive attitude.
  • Willing to work flexible schedules, including weekends and holidays.

Enjoy these benefits

  • Air-conditioned staff accommodation
  • Free Wifi
  • Free use of Gym
  • Meal allowance
  • Cash advances and loans
  • Tips and Service Charges
  • 50% Restaurant Discount
  • up to 30% Room and Restaurant discount for staff's family
  • Free Diving (Discover Scuba Diving)

How to Apply

Interested candidates are invited to submit their resumes and a cover letter detailing their relevant experience to Please use the subject line "Front Desk Receptionist Application."

We are located at Small Lalaguna Beach, Brgy Sabang, Puerto Galera, Oriental Mindoro. Applicants must be open to relocation and willing to stay in the resort's provided air-conditioned accommodation.

Job Types: Full-time, Part-time

Benefits:

  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Gym membership
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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