Front Office Manager

3 days ago

Manila, National Capital Region, Philippines Holiday Inn & Suites Manila Galleria Full time ₱900,000 - ₱1,200,000 per year

Company Description

Holiday Inn & Suites Manila Galleria is nestled in the heart of Ortigas Business District, making it an ideal leisure destination for travelers in Metro Manila. It features spacious and well-appointed guestrooms and suites, Summit Lounge, a dining restaurant, and numerous intimate meeting spaces. Part of the Manila Galleria Complex, the hotel and Crowne Plaza Manila Galleria collectively feature 548 rooms & suites and an expansive 34,000 sqm venue for meetings and events, accommodating up to 1,500 guests. Surrounded by multinational corporations and notable organizations, the hotel offers an inviting guest room experience with premium amenities and modern conveniences.

Role Description

This is a full-time on-site role for a Front Office Manager located in Manila. The Front Office Manager will be responsible for overseeing the daily operations of the front office, ensuring exceptional customer service, and maintaining high levels of guest satisfaction. Tasks will include managing front desk staff, handling customer inquiries and complaints, coordinating with other departments, and ensuring the smooth check-in and check-out process for guests.

Qualifications

  • Office Administration and Front Office skills
  • Customer Service and Customer Satisfaction skills
  • Excellent Communication skills
  • Strong leadership and team management abilities
  • Problem-solving and conflict-resolution skills
  • Experience in the hospitality industry is advantageous
  • Bachelor's degree in Hospitality Management or related field

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