Customer Service Representative

2 weeks ago

Pasay, National Capital Region, Philippines Infinit-O Full time ₱250,000 - ₱500,000 per year

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the

Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

Job Description:

  • Responsible for coordinating and troubleshooting all aspects of a guest's journey before check in and after moving out.
  • Takes over after Sales once the booking process has been completed and is responsible for unit readiness
  • Responsible for notifying external partners (building partners, landlords) of new deals and ensuring all requirements are submitted before the Check-in day
  • Cooperates closely with Operations and external partners (landlords, cleaners, delivery services) before and after the guests stay.

Requirements:

  • Must have an excellent English, oral and written communication skills
  • Can work in a fast-paced environment
  • Detail-oriented, highly accurate and productive
  • Can work independently with minimal supervision
  • With pleasing personality and customer service oriented

Qualifications:

  • 1-2 years experience handling calls/blended (calls, chat and email) account

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