IT Help Desk Level 1

What you'll be doingRespond to user requests and incidents through phone, email, or ticketing systemDiagnose and resolve common software and hardware issuesProvide end-user training and guidance on the use of IT systems and applicationsEscalate complex issues to higher-level support teams as neededMaintain accurate records and documentation of all support...

Job SummaryWe are seeking a skilled Service Desk Professional to join our Business SaaS team. This role involves providing end-to-end management of clients, including first-level support, incident recording, and report production.Key Responsibilities:Provide Help Desk support as a single point of contact for internal and external clients.Assess customer...

Position: Help Desk SupportLocation: Makati CityThe Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal...

As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.Location: Eton, Centris, QC.Job Description:Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing...

This is a remote position. SUMMARY We are seeking a dedicated and customer-focused Level 1 Service Desk Technician to provide frontline IT support for a wide range of clients. This role serves as the first point of contact for users encountering hardware, software, and application-related issues. The ideal candidate combines technical knowledge with strong...

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced,...

Location: Cyberpod, EDSA Cor Quezon Ave, Pinahan, Quezon City, 1100 Metro ManilaRequired for Service Desk Analyst L1Willing to work in 24x7 shiftsTo provide 1st line technical support; answering support queries via phone, email, Chat and WebTo maintain a high degree of customer service for all support queries and adhere to all service management...

**Job Title:** Help Desk Support Specialist We are seeking a highly skilled and detail-oriented Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to employees and clients. Key Responsibilities: Manage IT Service Desk: Provide remote support and...

Position: Technical Support Level 1Work Location: RCBC Tower 2, MakatiWork Setup: Work-from-Office (Onsite)Work Shift: Night Shift (aligned with US hours)Qualifications:At least 1 year technical support and customer service experienceExperience with Zendesk and Microsoft OfficeMust possess excellent verbal and written communication skillsMust possess a...

Role Level 1 (L1) Support Engineer – Network MonitoringAbout the Role As a Level 1 Support Engineer under the Client's Network Infrastructure team, you will be responsible for the front-line monitoring and support of network devices and systems. This role provides essential support for alerts, incidents, and service requests, ensuring that critical...