Level 1

1 day ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱4,020,800 per year

As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Location: Eton, Centris, QC.

Job Description:

  • Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
  • Diagnose and troubleshoot a variety of hardware and software issues
  • Provide first-line support and escalate complex issues to the appropriate technical teams
  • Maintain accurate and up-to-date documentation of all support activities
  • Identify and recommend process improvements to enhance the customer experience
  • Collaborate with cross-functional teams to ensure seamless IT service delivery.

Job Requirements:

  • Minimum of 1 year service desk experience and up international voice experience

  • Must have a_ strong background_ w/ ServiceNow (SNOW) & Active Directory (AD), VPN, CITRIX, HARDWARE, SOFTWARE, Outlook, MS365.

  • HS grad (Old Curriculum)

  • SHS GRAD

  • 2 yrs Assoc Grad

  • College Grad (As long as they can provide diploma)

  • Excellent comm skills

  • Residing near Centris

**Confident you have the right skill-sets for this role? Send your updated CV now and start your career with us immediately :))***

Job Types: Full-time, Permanent

Pay: Up to Php33,400.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Total Service desk experience in BPO International set-up:
  • Do you have experience in Service now?
  • Unemployed?

Education:

  • Senior High School (Required)

Experience:

  • BPO ITSD: 2 years (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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