Operations Specialist

4 days ago

Makati City, National Capital Region, Philippines zennya Health Full time ₱40,000 - ₱80,000 per year

Improve the operational systems, processes and policies in support of the organization's mission. Specifically, support better management reporting, information flow and feedback loop, business processes and data-driven decision-making.

Manage and increase the effectiveness and efficiency of Support Services.

Contribute towards the achievement of company's strategic and operational objectives.

Monitor and respond to customer feedback in a professional and timely manner.

Practice responsiveness and attentiveness to customer needs and slips in standards with the objective of identifying key levers that have the greatest impact on quality maintenance, operational efficiencies and unlocking of opportunities.

Generate weekly and monthly reporting and conduct capacity and performance analysis using data analytics.

Minimum Qualifications: Bachelor's degree with excellent marks from a top university.

At least one year of experience in customer support, operations management or significant interest in a role related to service quality.

Highly-organized, detail-oriented and able to work well under pressure and in a fast-paced environment.

You're able to roll up your sleeves and do whatever it takes to get the task at hand done.

Superior verbal and written communication skills in English.

Data-driven. Passion for working with numbers.

A highly analytical mind and a strong problem solving acumen directed toward a commitment to optimization and efficiency.

WHO WE ARE Zennya is disrupting healthcare as one of the fastest-growing startups in the Philippines. We are creating a mobile app-driven virtual hospital infrastructure to deliver next generation healthcare at home. We are here to institute and innovate the health industry, not only in the Philippines but regionally in South East Asia. We are led by a Silicon Valley veteran, backed by the top VCs and private investors in the Philippines, and partnered with many of the best local institutions in healthcare. We are looking for passionate, out-of-the-box thinkers, innovators, and challengers who aren't willing to accept the status quo, and are ready to help us fight to make impact in a system that affects the welfare and wellbeing of millions of people. You would be joining a team of some of the most talented and driven individuals in the country. You will be using some of the best productivity and development tools in the industry, in a fast pace output-driven environment.

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