IT Service Desk Engineer

19 hours ago

Ugong P, Philippines Acceligent Solution, Inc. Full time ₱192,000 - ₱216,000 per year

JOB DESCRIPTION FOR SERVICE DESK ENGINEER

The Company:

Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.

What Are We Looking For?

We are looking for a Service Desk Engineer to provide technical support and troubleshooting for end users. The ideal candidate will have strong problem-solving skills, a solid understanding of IT systems, and the ability to resolve issues efficiently. You will assist with software and hardware issues, perform system maintenance, and ensure smooth day-to-day IT operations. Excellent communication skills and the ability to work under pressure are essential for this role.

The Service Desk Engineer Roles and Responsibilities:

  • Provide technical support to end users via phone, email, or in person
  • Troubleshoot and resolve hardware, software, and network issues
  • Assist with system setup, installation, and maintenance
  • Monitor and track service desk tickets to ensure timely resolution
  • Perform routine system checks and maintenance tasks
  • Escalate complex issues to higher-level technical teams when necessary
  • Document solutions and maintain detailed logs of issues and resolutions
  • Ensure customer satisfaction by providing excellent service
  • Collaborate with internal teams to improve IT systems and processes
  • Stay updated on the latest technology trends and troubleshooting techniques.

Minimum Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Strong communication and customer service skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Excellent problem-solving and troubleshooting skills
  • Ability to work well both independently and as part of a team.
  • Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications
  • Familiarity with hardware troubleshooting and network configurations
  • Knowledge of ITIL or other service management frameworks is a plus
  • Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are desirable

Work Set-up: Onsite in Ortigas, Pasig City

Time: 9 am to 6 pm from Monday to Friday

Job type: Full Time

Job Types: Full-time, Fresh graduate

Pay: Php17, Php18,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Ugong 1604 P00: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected Salary?

Location:

  • Ugong 1604 P00 (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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