IT MSP Engineer L2

L2/L3 IT Service Desk

• Location: Taguig, BGC (Onsite – Philplans Corporate Center)
• Night Shift | Full-time | IT By Design

Key Responsibilities

• Troubleshoot, configure, deploy, and administer Microsoft workstations in a domain environment.
• Manage Windows and Linux servers, virtualization (VMware, Hyper-V), and cloud platforms (AWS, Azure).
• Monitor and maintain systems using tools like Nagios, SolarWinds, or SCCM.
• Support networking, protocols, and security best practices.
• Handle backup and disaster recovery solutions.
• Apply cybersecurity best practices.
• Write scripts (PowerShell, Bash) for automation and process improvements.
• Document processes, fixes, and configurations.
• Collaborate with clients and team members to resolve complex technical issues.

Skills & Qualifications

• Minimum 2 years' experience in IT Service Desk / Help Desk / Tech Support preferrably in MSP environment
• Strong knowledge of Active Directory, Office 365, VPN, and printer troubleshooting.
• Excellent English communication skills (written & verbal).
• Strong analytical and problem-solving skills, with attention to detail.
• Team player with the ability to work independently when needed.
• Flexible to work in a 24/7 environment (night shift required).
• Must be willing to work onsite in Taguig (BGC).
• Open to relocation/transfer if required by business needs.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Work Location: In person