Application Support Specialist
5 days ago
COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients
Position: Application Technical Support Specialist
Company Industry: BPO Company
Work Location: MOA Pasay
Work Schedule: Night Shift
Salary: Php 30,000 – Php 35,000
Work Set Up: Hybrid (1–2 times a month Return-to-Office)
Benefits:
· Allowances
· Equipment Provided
· Annual Performance Appraisal
· Salary Increase
· 2x RTO per Month
JOB REQUIREMENTS:
- Associate or a Bachelor's degree in Computer Science, Information Systems, Cyber Intelligence, or related field.
- 1–3 years of relevant experience customer support role
- Hands-on experience troubleshooting SaaS applications.
- Experience with Salesforce Service Cloud is a plus.
- Familiarity with JavaScript, HTML, and XML.
JOB RESPONSIBILITIES:
· Deliver prompt, knowledgeable assistance to ensure a positive customer experience
· Serve as the initial point of contact for inquiries, troubleshooting, and routine support tasks.
· Efficiently manage and prioritize support cases, ensuring timely and accurate responses.
· Communicate effectively—both in writing and verbally—to resolve complex technical challenges.
· Perform additional duties related to the Technical Support Agent role, as assigned, within scope and level of responsibility.
RECRUITMENT PROCESS: (ONLINE)
- Hr Interview
- Technical Interview/Assessment
- Client Interview
- Final Interview
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Benefits:
- Additional leave
- Promotion to permanent employee
- Work from home
Work Location: In person
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