Application Support Specialist

4 days ago

Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time ₱30,000 - ₱35,000 per year

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Application Technical Support Specialist

Company Industry: BPO Company

Work Location: MOA Pasay

Work Schedule: Night Shift

Salary: Php 30,000 – Php 35,000

Work Set Up: Hybrid (1–2 times a month Return-to-Office)

Benefits:

· Allowances

· Equipment Provided

· Annual Performance Appraisal

· Salary Increase

· 2x RTO per Month

JOB REQUIREMENTS:

  • Associate or a Bachelor's degree in Computer Science, Information Systems, Cyber Intelligence, or related field.
  • 1–3 years of relevant experience customer support role
  • Hands-on experience troubleshooting SaaS applications.
  • Experience with Salesforce Service Cloud is a plus.
  • Familiarity with JavaScript, HTML, and XML.

JOB RESPONSIBILITIES:

· Deliver prompt, knowledgeable assistance to ensure a positive customer experience

· Serve as the initial point of contact for inquiries, troubleshooting, and routine support tasks.

· Efficiently manage and prioritize support cases, ensuring timely and accurate responses.

· Communicate effectively—both in writing and verbally—to resolve complex technical challenges.

· Perform additional duties related to the Technical Support Agent role, as assigned, within scope and level of responsibility.

RECRUITMENT PROCESS: (ONLINE)

  • Hr Interview
  • Technical Interview/Assessment
  • Client Interview
  • Final Interview

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Additional leave
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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