Customer Quotation Specialist

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About the position

The customer quotation specialist is a crucial position to manage the quotation requests of Hellmann's new and existing customers. Responsible to analyze the customer requirements, define the internal quotation and solution guidelines and to coordinate with internal stakeholders. The specialist works closely with the respective account manager, countries and product team members.

• Ensure complete and competitive pricing meeting customer requirements
• On time submission with high quality in the format required
• Support new pricing process, standards and quality
• Assist pricing head in customer meetings/negotiations as required

About the position

The customer quotation specialist is a crucial position to manage the quotation requests of Hellmann's new and existing customers. Responsible to analyze the customer requirements, define the internal quotation and solution guidelines and to coordinate with internal stakeholders. The specialist works closely with the respective account manager, countries and product team members.

• Ensure complete and competitive pricing meeting customer requirements
• On time submission with high quality in the format required
• Support new pricing process, standards and quality
• Assist pricing head in customer meetings/negotiations as required

Key Tasks

• Analyze and understand quotation request from customer
• Validate quotation request with exiting customer contract rates
• Translate customer requirements into internal guidelines and coordinate pricing and solution with internal stakeholders
• Consolidate feedback and checking for completeness and correctness of country / product submissions to meet customer requirements
• Reviews and benchmark pricing received from the countries / product to ensure competitive submissions to the customer
• Focus in customer engagement, fast turnaround time and complete response to customer
• Escalate in case issues cannot be resolved on time
• Comprehensive translation from internal pricing file to external customer file
• Ensure timely, competitive and complete submission of customer quotation request
• Monitor and follow up on quotation status with customer
• Engage with respective branch operation after quotation award to start booking process
• Support agreed quotation process, data quality and compliance guidelines
• Work with and keep updated with quotation relevant software and tools

Skills and Competencies:

• Experience in managing customer quotations and RFQ's from receiving from customer till submission and follow-up
• Ability to active engage with customer and internal stakeholders at different levels
• Extensive knowledge in international air and sea freight forwarding business
• Good project management and time management skills to stay on top of multiple deadlines for multiple requests in parallel
• Good communication and interpersonal skills to properly engage with regional, country stakeholders and pricing teams of different cultural backgrounds
• Strong analytical mind ideally paired with operational experience to analyze customer requirements and be able to quickly understand customer requirements and challenge countries / products for their input
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Proven ability to work independently and as a team member
• Strong and enhanced user skills with Microsoft Excel (Pivot table, V/H-Lookup etc.)
• Willingness to work overtime to meet deadlines when required

Educational Background / Work expérience :

• University / Bachelor's degree in international logistics or freight forwarding apprenticeship
• 3 years work experience preferred in an international environment
• Minimum 2 years of experience in sea and air freight pricing, RFQ/RFP management, quotations

Language Skills :

• Fluent in English (written and spoken)
• Other languages (written and spoken) beneficial

Computer Literacy :

Microsoft Office

Microsoft Excel – advanced skills

KPI :

• Quotation turn-around time (includes deadline and quality compliance)
• Compliance of bid responses considering global pricing instructions

Decision making authority :

• Decision authority as delegated by the direct manager in accordance with Hellmann regulations

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