Service Delivery Specialist- Managed Security Operations Center

4 hours ago

Mandaluyong City, National Capital Region, Philippines Microgenesis Business System Full time ₱400,000 - ₱800,000 per year

he Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation handling, and service improvement initiatives. The SDS also helps coordinate technical support, monitor service performance, and contribute to workflow optimization, making this an ideal opportunity for early-career professionals ready to step into a leadership-focused coordination role.

Key Responsibilities:

Service Management & Delivery

  • Support the delivery of 24x7 MSOC services including alert monitoring, triage, incident response, and client reporting.
  • Monitor adherence to Service Level Agreements (SLAs) and performance indicators.
  • Create and maintain reports that summarize MSOC activities, incident trends, and operational performance.
  • Facilitate coordination between technical teams to ensure timely handling of escalations and service requests.

Client Relationship Management

  • Act as a liaison between internal teams and clients, ensuring alignment on security operations and service expectations.
  • Participate in regular service review meetings, assist in presenting performance metrics, and support client communication.
  • Help capture and refine client feedback to improve service quality.

Process Improvement & Collaboration

  • Collaborate with SOC analysts, engineers, and other internal teams to enhance service delivery processes.
  • Assist in identifying workflow inefficiencies and participate in improvement initiatives.
  • Help document updated procedures and changes to internal delivery standards.

Reporting & Communication

  • Prepare and deliver timely and accurate reports to clients and internal stakeholders.
  • Support client communications by ensuring technical updates and issue resolutions are clearly conveyed.
  • Escalate urgent concerns to the MSOC Manager with proper documentation and follow-through.

Compliance & Support

  • Help ensure MSOC operations are aligned with relevant policies, ISO 27001 standards, and ITIL practices.
  • Participate in internal reviews and support documentation needs for audit readiness.

Qualifications:

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
  • 1 to 3 years of experience in IT service delivery, cybersecurity operations, client support, or a related coordination/analyst role.
  • Prior experience in or exposure to SOC or security operations environments is a plus but not required.

Certifications (preferred but not required)

  • ITIL Foundation (preferred)
  • ISO 27001 training or awareness (optional)
  • CompTIA Security+, SSCP, or other entry-level security certifications are a plus

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

  • Information Security Specialist

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time ₱120,000 - ₱160,000 per year

    About Jardine Service Centre Philippines (JSC)Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating...

  • Security Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Wordtext Systems Incorporated Full time ₱2,000,000 - ₱2,500,000 per year

    The Security Operations Manager will be responsible for the management and operations of WSI Security Operations Center, service delivery and support to partners, vendors and business stakeholders. The role will also be responsible to evaluate, implement, on-board and develop products and services aligned with WSI Managed Security Services business. He/she...

  • UI/UX Delivery Lead

    2 hours ago

    Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Manulife IT Delivery Center is looking for UI/UX Delivery Lead. Which we will process further during our exclusive Red Carpet event (sign up link:2025 MITDC Red Carpet).As the UX/UI Lead for the MITDC design team, you will be instrumental in executing high-quality design across digital products. You will adapt regional design strategies to local needs,...

  • Better Banking Specialist

    4 hours ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱150,000 - ₱240,000 per year

    About The RoleAs a Better Banking Specialist, you are responsible for delivering the Bank's service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound/Outbound Calls, Email, Chat, Social Media with 24x7 support. You will handle service-related queries of clients that...

  • Talent Acquisition Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱25,000 per year

    Company DescriptionPower Mac Center is the premier Apple partner in the Philippines, established in August 1994. As a recognized Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center, and Authorized Service Provider, Power Mac Center serves as both a reliable retailer and service provider of Apple products. With over 26 retail...

  • Security Operations Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines The Dairy Farm Company, Limited- ROHQ Full time ₱2,000,000 - ₱2,500,000 per year

    DFI Team BriefThis role will assist the IT organization to implement on enhance network security system from Group requirements and collaborate with 1st line of response team to handle network and cyber security issues. The incumbent will also assist in building necessary capabilities in security governance and technology enablement, collaborate with country...

  • Human Resources Administrative Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱250,000 - ₱350,000 per year

    Company DescriptionPower Mac Center, founded in 1994, is the Philippines' premier Apple Premium Reseller, Authorized Education Reseller, Training Center, and Service Provider. With over 25 years of experience in the Apple business, it operates more than 26 retail stores nationwide to provide innovative Apple products, premium accessories, and unparalleled...

  • Service Center Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Jan BC Mobile Inc. Full time ₱300,000 - ₱600,000 per year

    Job description:Service Center Manager Responsibilities:Oversee service center processes and ensure that the service center's operations are running smoothlyPerform administrative tasks, such as managing and updating sales reports, keeping track of service order statuses, and tracking parts inventory.Manage all service employees and monitor their performance...

  • Service Delivery Lead

    4 hours ago

    Mandaluyong City, National Capital Region, Philippines Infopro Business Solutions Full time ₱840,000 per year

    The Applications Support Lead role for Finance is accountable for the overall availability and performance of the Finance applications in scope. The role owner is responsible for managing the application support services to ensure that service levels and customer expectations are met or exceeded. Also, the role owner shall establish and maintain...

  • Service Delivery Manager

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines TECEZE Full time ₹3,500,000 - ₹6,800,000 per year

    Service Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function:Service DeliveryReports to:Head of Service Delivery/Operations DirectorSeniority:Hands-on Manager (player–coach)Team:Manages2–5 Service Delivery Coordinatorswhile also acting as anindividual contributoron...