Service Delivery Specialist- Managed Security Operations Center

20 hours ago

Mandaluyong City, National Capital Region, Philippines Microgenesis Business System Full time ₱400,000 - ₱800,000 per year

he Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation handling, and service improvement initiatives. The SDS also helps coordinate technical support, monitor service performance, and contribute to workflow optimization, making this an ideal opportunity for early-career professionals ready to step into a leadership-focused coordination role.

Key Responsibilities:

Service Management & Delivery

  • Support the delivery of 24x7 MSOC services including alert monitoring, triage, incident response, and client reporting.
  • Monitor adherence to Service Level Agreements (SLAs) and performance indicators.
  • Create and maintain reports that summarize MSOC activities, incident trends, and operational performance.
  • Facilitate coordination between technical teams to ensure timely handling of escalations and service requests.

Client Relationship Management

  • Act as a liaison between internal teams and clients, ensuring alignment on security operations and service expectations.
  • Participate in regular service review meetings, assist in presenting performance metrics, and support client communication.
  • Help capture and refine client feedback to improve service quality.

Process Improvement & Collaboration

  • Collaborate with SOC analysts, engineers, and other internal teams to enhance service delivery processes.
  • Assist in identifying workflow inefficiencies and participate in improvement initiatives.
  • Help document updated procedures and changes to internal delivery standards.

Reporting & Communication

  • Prepare and deliver timely and accurate reports to clients and internal stakeholders.
  • Support client communications by ensuring technical updates and issue resolutions are clearly conveyed.
  • Escalate urgent concerns to the MSOC Manager with proper documentation and follow-through.

Compliance & Support

  • Help ensure MSOC operations are aligned with relevant policies, ISO 27001 standards, and ITIL practices.
  • Participate in internal reviews and support documentation needs for audit readiness.

Qualifications:

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
  • 1 to 3 years of experience in IT service delivery, cybersecurity operations, client support, or a related coordination/analyst role.
  • Prior experience in or exposure to SOC or security operations environments is a plus but not required.

Certifications (preferred but not required)

  • ITIL Foundation (preferred)
  • ISO 27001 training or awareness (optional)
  • CompTIA Security+, SSCP, or other entry-level security certifications are a plus

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

  • Security Operations Manager

    1 week ago

    Makati City, National Capital Region, Philippines Wordtext Systems Incorporated Full time ₱2,000,000 - ₱2,500,000 per year

    The Security Operations Manager will be responsible for the management and operations of WSI Security Operations Center, service delivery and support to partners, vendors and business stakeholders. The role will also be responsible to evaluate, implement, on-board and develop products and services aligned with WSI Managed Security Services business. He/she...

  • Service Delivery Manager

    19 hours ago

    Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱1,500,000 - ₱2,500,000 per year

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...

  • Warehouse Operator

    2 weeks ago

    Quezon City, National Capital Region, Philippines Techcare Electronics Service Center Full time ₱250,000 - ₱350,000 per year

    About the role Are you an organised and detail-oriented individual who thrives in a fast-paced warehousing environment? Techcare Electronics Service Center is seeking a dedicated Warehouse Operator to join our team in Novaliches Quezon City Metro Manila. As a Warehouse Operator, you will play a crucial role in ensuring the smooth and efficient operation of...

  • Security Operations Center

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time ₱600,000 - ₱1,200,000 per year

    JOB QUALIFICATIONS:Bachelor's degree in IT, Computer Science, or related fieldAt least 2 years of experience in a SOC or cybersecurity operations roleProficient in SIEM tools, IDS/IPS, and incident handling workflowsRelevant certifications (e.g., Security+, CEH, or equivalent) are preferredJOB DESCRIPTIONS:Monitor and analyze security events and incidents...

  • IT Access Provisioning Specialist

    20 hours ago

    Makati City, National Capital Region, Philippines JBW Managed Services and Consulting Corp Full time ₱900,000 - ₱1,200,000 per year

    Our Client is Hiring: IT Access Provisioning Specialist (Manila-based)We are looking for anIT Access Provisioning Specialistto join our client's Global Business Center in Manila. This role is key to ensuring secure and efficient access management for enterprise applications and systems that support U.S.-based operations.Location:ManilaShift:Night shift...

  • UI/UX Delivery Lead

    18 hours ago

    Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Manulife IT Delivery Center is looking for UI/UX Delivery Lead. Which we will process further during our exclusive Red Carpet event (sign up link:2025 MITDC Red Carpet).As the UX/UI Lead for the MITDC design team, you will be instrumental in executing high-quality design across digital products. You will adapt regional design strategies to local needs,...

  • Service Delivery Lead

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Infopro Business Solutions Full time ₱840,000 per year

    The Applications Support Lead role for Finance is accountable for the overall availability and performance of the Finance applications in scope. The role owner is responsible for managing the application support services to ensure that service levels and customer expectations are met or exceeded. Also, the role owner shall establish and maintain...

  • Security Operations Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines The Dairy Farm Company, Limited- ROHQ Full time ₱2,000,000 - ₱2,500,000 per year

    DFI Team BriefThis role will assist the IT organization to implement on enhance network security system from Group requirements and collaborate with 1st line of response team to handle network and cyber security issues. The incumbent will also assist in building necessary capabilities in security governance and technology enablement, collaborate with country...

  • Talent Acquisition Specialist

    6 days ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱25,000 per year

    Company DescriptionPower Mac Center is the premier Apple partner in the Philippines, established in August 1994. As a recognized Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center, and Authorized Service Provider, Power Mac Center serves as both a reliable retailer and service provider of Apple products. With over 26 retail...

  • Service Delivery Manager

    20 hours ago

    Mandaluyong City, National Capital Region, Philippines Highly Succeed Full time ₱300,000 - ₱600,000 per year

    DescriptionOversee daily operation of service delivery, ensuring services are delivered effectively and efficiently.Collaborate with cross-functional teams to address client needs and enhance service offerings.Monitor system performance and troubleshoot operational issues to maintain optimal service availability.Support the implementation and ongoing...