Service Desk

5 days ago

Mandaluyong City, National Capital Region, Philippines Unison Solutions Delivery, Inc. Full time ₱250,000 - ₱350,000 per year

JOB HIGHLIGHTS

  • Life Insurance Coverage upon hiring.
  • Career advancement based on performance.

KEY RESPONSIBILITIES

  • Task to evaluate and prioritize reported service request and incidents specially fulfilling ticket management, service request fulfilment, incident resolution, broadcast handling, and problem identification using the home-grown developed CRM system.
  • Tasked to receive, classify, and record all service requests or incidents received from any communication channels such as call, email, SMS, etc. and handled multiple critical issues.
  • Escalation, notification, and advisory releases with approved SLA.
  • Verifies user information and creates ticket specifying incident/service request details and provides feedback on the status of the service requested.
  • Verification and updating of customers information in the system such as contact details, exact office location, etc. should be done religiously prior to creation of tickets.
  • Escalates incident and service request to the problem resolution groups or vendors/support group/contractor if necessary and shall likewise provide updates to user/s.
  • Collect/gather information about the reported through interview, coordination, research and/or diagnostic procedures to determine errors or problems being raised.
  • Logs and tracks call using ticketing system and problem management database and maintains history records and related problem documentation.
  • Monitors and records the progress and status of all cases to ensure that the committed service level if fulfilled.
  • Able to efficiently close tickets assigned to different Tier levels. Provides technical assistance on hardware, software, and local-area network connectivity problems, 1st and 2nd level resolution including user access and component configuration
  • Prepares and maintains reports and applicable records of computer hardware and software inventory by site and system, user lists, user accounts and security, site and/or server licensing, and user access and security.

JOB REQUIREMENTS AND QUALIFICATIONS

  • Graduate of Associate or Bachelor's degree in technical courses.
  • Open for fresh graduates with experience in Ticketing during internship.
  • Knows around I.T stuff (Software and Hardware).
  • Must be familiar with Microsoft Technology, software and applications.
  • Good communication skills in oral and written.
  • Can work under pressure and urgent request.
  • Diligent and proactive
  • Willing to be assigned to a shifting schedule.
  • Willing to render overtime.
  • Must be willing to be assign in Pioneer, Mandaluyong City.

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training

Work Location: In person

  • Service Desk Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • Service Desk

    5 days ago

    Mandaluyong City, National Capital Region, Philippines APPETITE LABS, INC. Full time ₱400,000 - ₱600,000 per year

    Managing, prioritizing, and documenting incoming questions and service desk ticketsResolving technical issues quickly and efficientlyInstalling and configuring software and meeting end-user needsEscalating any serious problems to relevant departments and teamsEnsuring optimal network performancePerforming system updates, tests, and maintenance to avoid...

  • Manager, Service Desk

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    What success looks like in this role:Monitors the ticket queue allocation, execution and resolution status.Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.Ensures provision of end-to-end support to address identified and potential issues.Leads the service team...

  • service desk team lead

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Service Desk Team Lead is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements. The...

  • IT Service Desk

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱168,000 - ₱240,000 per year

    Ramp Hiring | Virtual Process | Fast Job OfferWe're opening new opportunities for various account: Service Desk AccountWhat we offer:Up to ₱20,000 package + allowancesPaid training + performance bonusHMO coverage & night differentialVirtual hiring process (no versant, mock call, or harver)Same-day job offer once you passWho can apply?** With or without BPO...

  • Level 2 Service Desk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • IT Service Desk Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱300,000 - ₱600,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as aRemote Support Specialist, IT Service Desk,you will be joining a highly technical team that handles advanced support tasks. You will work with a highly...

  • ITIL-Certified Service Desk Supervisor

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.At...

  • it service desk

    1 week ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱40,000 - ₱60,000 per year

    URGENT HIRING FOR IT SERVICE DESK VIRTUAL INTERVIEW PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:ETON CENTRIS, QUEZON CITYPOSITION: IT SERVICE DESKSHIFT: SHIFTING SCHEDULEJOB DESCRIPTION:Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.Log all calls in the Service Desk ticketing tools...

  • it service desk

    5 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱30,000 - ₱60,000 per year

    URGENT HIRING FOR IT SERVICE DESK INITIAL & FINAL VIRTUAL PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE (SITES AVAILABLE):ETON CENTRIS, QUEZON CITYMCKINELY, TAGUIG CITYPOSITION: IT SERVICE DESKSHIFT: SHIFTING SCHEDULEJOB DESCRIPTION:Ensure timely response of all the tickets raised by the client end user.Provide basic in-house...