Client Associate
2 hours ago
Company Description
Full Circle CX is a family-owned, founder-led business with deep expertise in contact center operations. With decades of practical experience, the company is committed to representing client brands and serving their customers with empathy, efficiency, and accuracy. Full Circle CX serves businesses of all sizes across various industries, providing both inbound and outbound support. The team focuses on delivering personalized customer interactions that foster satisfaction and long-term loyalty.
Role Description
This is a full-time, on-site position for a Client Associate located in the Philippines, Mexico, Nigeria areas. The role includes assisting customers with inquiries, resolving issues, managing both inbound and outbound communications, and delivering exceptional service to enhance the customer experience. The representative will collaborate with team members and stakeholders, ensuring clear communication and accurate documentation of interactions.
Qualifications
- Excellent communication and active listening skills to address customer needs and concerns effectively
- Proficiency in customer relationship management tools and basic computer applications
- Problem-solving, conflict resolution, and multitasking abilities
- Adaptability and dedication to providing outstanding customer service
- Familiarity with inbound and outbound support processes is a plus
- High school diploma or equivalent; additional education or certifications in customer service is an advantage
- Positive attitude, strong work ethic, and the ability to thrive in a team-oriented environment
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