Onboarding Support Specialist

8 hours ago

Makati City, National Capital Region, Philippines Emapta Full time ₱800,000 - ₱1,200,000 per year

Be the bridge between new clients and seamless bookkeeping success

Our client empowers SMEs by connecting them with experts to supercharge their back office. They bring together a powerful platform, a dedicated team, and actionable business insights to transform financial performance management. Voted one of LinkedIn's top startups, they blend human expertise with advanced automation, including their proprietary AI agent Delphi, to deliver seamless, scalable financial services.

Job Description

As an Onboarding Support Specialist (Bookkeeper), you will set up financial systems, support reconciliations, manage workflows, and ensure client onboarding is seamless. Your attention to detail, strong communication, and willingness to learn will help deliver a great first impression for new clients.

Job Overview

Employment type: Full-time

Shift: Day Shift, 9:00 AM - 5:00 PM AU time

Work setup: Onsite, Makati, Clark, Cebu

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Prime office locations in Makati, Clark, Cebu
  • Day shift schedule
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • 2+ years AU bookkeeping with GST/BAS basics
  • Confident with data entry, reconciliations, and document management
  • Strong attention to detail and task follow-through
  • Good communicator able to provide updates and ask for help when needed
  • Organized and responsive to changing priorities
  • Eager to learn and grow in bookkeeping
  • Strong written/spoken English

Your Daily Tasks

System Setup & Admin Tasks

  • Set up Dext for new files, including user invites, supplier rules, and Xero integration
  • Create XPM profiles and link them to the ATO and Xero
  • Confirm Xero or MYOB subscriptions are transferred and accepted
  • Update the Visory platform with accurate client info, workflows, and team allocations

Bookkeeping Support

  • Set up workpapers and complete basic reconciliations (e.g., review and reconcile Wages Payable and Super Payable accounts where these are out of balance)
  • Escalate reconciliation items outside of scope (e.g., intercompany loans, tax suspense) to the Technical Onboarding Specialist
  • Support transaction coding and historical clean-up as assigned

Workflow Support & Team Coordination

  • Maintain up-to-date onboarding checklists and task statuses in the Visory platform
  • Escalate missing information, access issues, or delays to the Technical Onboarding Specialist
  • Assist with onboarding documentation and handover pack preparation
  • Attend team stand-ups and provide timely progress updates

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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