Client Onboarding Specialist

Join a fast-moving team that helps power the future of telecom BCM One is looking for a Client Onboarding Specialist to support our ECommerce Sales team by making sure our reseller partners have a seamless experience from day one. If you're passionate about process, detail, and making things run smoothly, you will thrive in this role.

The Client Onboarding Specialist will be the bridge between our internal sales teams and our reseller partners and customers. This role is designed to make our resellers and customers successful beginning on Day 1. You'll ensure that accounts are set up correctly, billing configurations are accurate to the contract agreements/SLAs, while training resellers and customers on all relevant billing systems and portals. This role will own full lifecycle of the onboarding process from start to finish.

Work Locations:

This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. This position must live and be authorized to work in the Philippines; it is not eligible for relocation or sponsorship.

Hours:

Night Shift - 9pm to 6am local. (9am to 6pm Eastern US business hours.)

What You Will Do:

• Manage data entry, oversee order processing, ticket creation/follow through, and onboarding training.
• Review dealer account setups, billing profiles, permission settings, and invoices.
• Collaborate with internal teams to review and verify billing configurations; work to resolve issues within required SLAs.
• Own and maintain onboarding trackers, cheat sheets, and checklists to ensure nothing falls through the cracks.
• Support the porting and number setup process by owning communication between internal teams and external customers or resellers. Manage follow ups to all teams and customers consistently and professionally.
• Monitor and resolve issues related to bundles and plan upgrades.

What Success Looks Like:

You are organized, accurate, and responsive. You take pride in helping others succeed by giving them the tools they need — on time and error-free. You'll be successful here if you can work independently, stay proactive, communicate concisely, and juggle multiple onboarding and billing processes with ease.

What You Will Need:

• At least 3 years of experience in onboarding or billing, with customer support.
• Experience in telecom or medical billing is preferred.
• Experience with ticket systems like ZenDesk, AutoTask, or other RT systems is a plus.
• Strong attention to detail — accuracy is key in this role.
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, email, and CRM tools (e.g. HubSpot)
• A bachelor's degree or equivalent experience
• Ability to follow complex instructions, work under pressure, and deliver to tight deadlines

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.