Director of Operations

20 hours ago

Cebu City, Central Visayas, Philippines Connext Global Solutions Inc Full time ₱1,500,000 - ₱2,500,000 per year

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Director of Operations who will be working with Connext's Operations Team.

What's in it for you?

  • Competitive compensation
  • Performance Based Bonus
  • Life insurance
  • HMO Insurance
  • Great company culture
  • Annual Increase

What is the job?

The Director of Operations leads and supports the operations team in consistently meeting and exceeding company and client performance goals.

Responsibilities:


• Oversee and coach Operations Managers; set expectations and build leadership capability

• Partner with the Business Unit Manager to meet and exceed client performance goals

• Align targets with internal leaders and client contacts, review client invoices for accuracy

• Create and execute action plans to improve daily performance, client satisfaction, and team engagement

• Track KPIs and metrics; prepare accurate performance reports and provide regular feedback

• Drive process improvements and standardization; keep documentation, guidelines, and training current

Qualifications:


• At least five (5) years of experience mentoring and supporting supervisors or team leaders.

• Experience managing or supporting teams with at least 50 members.

• Experience talking to and assisting customers or clients, whether they are individuals or representatives from another company (Business- to-business or business-to-consumer setting).

• Leads diverse teams and cross-functional projects; sets goals/priorities/timelines; drives process improvements and change; collaborates across departments/vendors; stays calm under pressure; learns continuously.

• Builds strong client/stakeholder relationships; uses data to review performance and optimize workflows; ensures standards and results; prepares/presents QBRs and proposals; communicates clearly in English.

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