
Customer Service Associate
1 week ago
Are you a fresh graduate eager to start your career in a dynamic logistics company?
We are looking for motivated and customer-focused individuals to join our team
Job Description:
Handle customer calls efficiently and professionally
Log calls accurately in our Call Log System
Coordinate with other business units and branches
Prepare and submit daily, weekly, and monthly reports
Provide clear and helpful information to customers and internal teams
Address customer complaints and work towards resolutions
Handle escalated issues requiring in-depth problem solving
Facilitate booking requests and cancellations
Manage walk-in customers at the Pier site or branches
Respond to emails and social media inquiries
Qualifications:
Fresh graduates are welcome to apply
Excellent communication skills
Customer-oriented attitude
Able to work in a team and handle multiple tasks
Willing to learn and adapt quickly
Job Type: Full-time
Pay: From Php19,000.00 per month
Work Location: In person
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