Process Manager

3 days ago

Ortigas Post Office, Philippines Offshore Business Processing Full time ₱50,000 - ₱70,000 per year

Be part of our experts at OBP

We're hiring a Process Manager with Lean Six Sigma expertise to enhance workflows, boost efficiency, and drive success If you're a problem-solver with a passion for optimizing operations, join us to make a real impact.

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies. Collaborate with stakeholders to simplify workflows.
  • Conduct Lean Six Sigma training sessions, including Champion, Yellow Belt, and Green Belt programs, while mentoring and coaching employees on effective use and application of continuous improvement tools.
  • Plan and execute continuous improvement projects aligned with strategic priorities, ensuring recommendations are backed by strong business rationale.
  • Act as a change agent, promoting Lean Six Sigma methodologies, fostering a culture of continuous improvement, and supporting program deployment across the business.
  • Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence forums and other relevant channels.
  • Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
  • Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement by defining scope, setting objectives, and tracking progress.
  • Continuously monitor program performance, analyze deviations from plans, and work closely with local stakeholders and decision-makers to drive success.
  • Manage and lead the business consultancy team – review / draft proposals, engage with client and coordinate with stakeholders to meet and exceed client's expectations on every project.
  • Execute process review and reengineering for internal and external clients based on their requirements.
  • Prepare, Manage and Maintain company and client SOPs based on client needs and compliance purposes.

Requirements

  • Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.
  • Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.
  • Bachelor's degree in a business-related field or equivalent professional experience.
  • Lean Sigma or Six Sigma Green Belt Certification is required.
  • Oversees project tasks, monitors progress, and resolves any challenges that arise.
  • Communicates project updates and reports to all stakeholders in a timely manner.
  • Identifies and mitigates risks to ensure project success.
  • Ensures the quality of project outcomes meets expectations.
  • Manages project scope to ensure deliverables align with agreed-upon objectives unless formally adjusted.
  • Defines and tracks key metrics to measure project progress and success.
  • Maintains the work plan, ensuring tasks are completed on time and within budget
  • Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City
  • Can start ASAP

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • Business Process Specilist

    3 days ago

    Ortigas Post Office, Philippines SMS Global Technologies Inc. Full time ₱220,000 - ₱250,000 per year

    Responsible for working hand-in-hand with our technology partners on the following stages of the project: Business Requirements Study (BRS), Super User Training, User Acceptance Testing, End to End Testing, End User Training, Pre Go Live and Post Go Live Support.DUTIES & RESPONSIBILITIES● Ensures customer satisfaction through timely and quality delivery of...

  • Process Manager

    3 days ago

    Ortigas, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time $50,000 - $100,000 per year

    Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced learning Responsibilities Lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging...

  • Accounting Manager

    1 day ago

    Ortigas Post Office, Philippines PRIME POWER ENERGIE SYSTEM, INC. Full time ₱35,000 - ₱45,000 per year

    Supervising and Managing the AccountingOverseeing the daily operations of the accounting department, including managing, mentoring, and developing junior accounting staff.Preparing and reviewing financial reports (balance sheets, income statements, cash flow statements), conducting financial analysis, and providing insights to support strategic...

  • Project Manager

    3 days ago

    Ortigas Post Office, Philippines Traxion Tech Full time ₱104,000 - ₱130,878 per year

    BASIC FUNCTIONS The Project Manager is responsible for planning, executing, anddelivering projects on time, within scope, and within budget, whilemeeting business and quality requirements. This role coordinatescross-functional teams, manages risks, and ensures that projectoutcomes align with organizational goals in a regulated Traxionenvironment.Essential...

  • Recruitment Manager

    3 days ago

    Ortigas Post Office, Philippines CMTLand Development Corporation Full time $40,000 - $60,000 per year

    Bachelor's degree in Human Resources, Business Administration, or a related field.Proven experience in recruitment and talent acquisition.Proven experience as a Recruitment Manager or similar role, ideally within a fast-paced and dynamic environment.Strong knowledge of full-cycle recruitment processes, including sourcing, screening, assessing, and...

  • HR MANAGER

    3 days ago

    Ortigas Post Office, Philippines Aickman and Greene Full time ₱400,000 - ₱500,000 per year

    Job Summary: The HR Manager will oversee all aspects of human resources practices and processes within our manufacturing facility. This role is critical in fostering a strong organizational culture, ensuring compliance with labor regulations, and managing recruitment, employee relations, training, and HR operations. Prior experience in the food manufacturing...

  • account manager

    3 days ago

    Ortigas Post Office, Philippines Value Care Health Systems, Inc Full time ₱500,000 - ₱1,000,000 per year

    Be part of our growing TEAMWe are looking for goal-oriented individuals to fill in the Account ManagerDuties and ResponsibilitiesMaintain a healthy list of leads to support revenue targets by undertaking prospecting activities and maximizing referral opportunities;Lead discussions with prospect clients through superior product knowledge and solutions through...

  • Medical Management Resolution Specialist

    3 days ago

    Ortigas, Philippines Visaya Knowledge Process Outsourcing Corporation Full time $30,000 - $50,000 per year

    Role: Medical Coders - Medical Management Resolution Specialist About Visaya KPO: Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We are committed to building long-term partnerships through quality, reliability, and a people-first...

  • BSD Manager

    15 hours ago

    Ortigas Post Office, Philippines Traxion Tech Full time ₱30,000 - ₱45,000 per year

    WORKING STATUSStatus: Full Time/ RegularWorking Days: Monday-FridayBASIC FUNCTIONSThe BSD Manager is responsible for driving revenue growth by identifying, developing, and managing new business opportunities in the fintech and electronic money issuance (EMI) sector. The role combines sales execution, client relationship management, and strategic partnership...

  • Assistant HR Manager

    3 days ago

    Ortigas Post Office, Philippines TAPServices Full time ₱480,000 - ₱540,000 per year

    Supervise and guide the HR team in their day-to-day responsibilities.Coordinate end-to-end recruitment activities including sourcing, interviewing, and onboarding.Oversee employee lifecycle management (hiring, onboarding, performance reviews, promotions, offboarding).Implement and monitor HR policies, procedures, and systems in compliance with labor...