Process Manager

3 days ago

Ortigas, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time $50,000 - $100,000 per year

Job Summary

  • HMO on Day 1

  • Receive promising perks and rewards

  • Experience travel opportunities

  • Get recognized for what you do

  • Achieve work-life balance

  • Improve exponentially with enhanced learning

Responsibilities

  • Lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies. Collaborate with stakeholders to simplify workflows.

  • Conduct Lean Six Sigma training sessions, including Champion, Yellow Belt, and Green Belt programs, while mentoring and coaching employees on effective use and application of continuous improvement tools.

  • Plan and execute continuous improvement projects aligned with strategic priorities, ensuring recommendations are backed by strong business rationale.

  • Act as a change agent, promoting Lean Six Sigma methodologies, fostering a culture of continuous improvement, and supporting program deployment across the business.

  • Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence forums and other relevant channels.

  • Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.

  • Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement by defining scope, setting objectives, and tracking progress.

  • Continuously monitor program performance, analyze deviations from plans, and work closely with local stakeholders and decision-makers to drive success.

  • Manage and lead the business consultancy team – review / draft proposals, engage with client and coordinate with stakeholders to meet and exceed client's expectations on every project.

  • Execute process review and reengineering for internal and external clients based on their requirements.

  • Prepare, Manage and Maintain company and client SOPs based on client needs and compliance purposes.

Requirements

  • Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.

  • Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.

  • Bachelor's degree in a business-related field or equivalent professional experience.

  • Lean Sigma or Six Sigma Green Belt Certification is required.

  • Oversees project tasks, monitors progress, and resolves any challenges that arise.

  • Communicates project updates and reports to all stakeholders in a timely manner.

  • Identifies and mitigates risks to ensure project success.

  • Ensures the quality of project outcomes meets expectations.

  • Manages project scope to ensure deliverables align with agreed-upon objectives unless formally adjusted.

  • Defines and tracks key metrics to measure project progress and success.

  • Maintains the work plan, ensuring tasks are completed on time and within budget

  • Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City

  • Can start ASAP

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