Specialist IT Administration

1 day ago

Makati City, National Capital Region, Philippines Jet Aviation Full time ₱70,000 - ₱130,000 per year

Location:

Makati City, PH, 1210

Flexible Work Arrangement: Remote

Job Category: IT

Career Level: Executive

Requisition Id: 5084

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary
As a Specialist IT Administration at Jet Aviation, you will be responsible for supporting the IT infrastructure and services for our global user community. Your primary focus will be providing 1st and 2nd level support for day-to-day operations involving operating systems and standard business applications. You will collaborate closely with various IT teams and business partners to implement and maintain technical solutions on a global scale.

Main Responsibilities

  • Deliver first-level remote service desk support via phone and online tools to internal global users.
  • Provide local on-site desktop support as required.
  • Install, upgrade, support, and troubleshoot Windows Operating Systems, Microsoft Office suite, and other assigned applications.
  • Manage and track Incidents, Requests, Tasks, Problems, and Changes using ITSM ServiceNow.
  • Troubleshoot and resolve application issues while maintaining and updating technical support documentation.
  • Assist in testing and deploying new applications and enhancement patches
  • Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements

  • Experience with Windows 11
  • Understanding and administration of Two-Factor Authentication (2FA)
  • Knowledge of Android and iOS device management
  • Proficiency in Office 365 applications
  • Familiarity with Active Directory
  • Experience with ServiceNow is advantageous but not mandatory
  • Solid understanding of ITIL principles
  • Ability to adapt to a fast-paced environment with shifting priorities and workload
  • Strong problem-solving skills and a customer-focused mindset
  • Excellent English communication skills

Desired Characteristics

  • 1-3 years of relevant work experience
  • Exceptional communication and interpersonal skills
  • Results-oriented with a strong sense of personal accountability
  • Proactive with strong initiative and self-direction
  • Commitment to Jet Aviation's core values: Trust, Honesty, Alignment, Transparency

Work Environment
The role requires the ability to work in a quiet environment conducive to focused remote work. A stable internet connection suitable for remote operations is essential. The employee must maintain phone quality and availability throughout their shift to ensure effective communication and support.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.

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